Video: Community Meetup Office Hours, April 27, 2026 | Duration: 4388s | Summary: Community Meetup Office Hours, April 27, 2026. Topics covered: Office Hours Welcome, Welcome and Introductions, Team Check-In, Q&A Session, Fin Guidance Features, Audience Targeting Setup, Audience Targeting, User Audience Recognition, QA and Monitoring, Q&A Session, Audience Targeting Setup, Audience Targeting Setup, Audience Targeting Procedures, Troubleshooting Fin Recognition, Audience Targeting Procedures, Guidance Troubleshooting, Monitoring Fin Performance, Analyze and Monitor, Q&A Session, Fin Re-engagement Scenarios, Uploading Knowledge Data, Fin CLI Demo, Support Queue Management, Expert Resources, Support Contact Issues, Troubleshooting Support Scenarios, Escalation Rules Setup, Closing Remarks, Q&A Session, Data Upload Strategies, FIN CLI Setup, Open Q&A Session, Queue Management Solutions, Contact Support Issue, Closing and Feedback, Wrap Up | Chapters: Office Hours Welcome (5s), Welcome and Introductions (72s), Team Check-In (132s), Q&A Session (197s), Fin Guidance Features (340s), Audience Targeting Setup (488s), Audience Targeting (569s), User Audience Recognition (736s), QA and Monitoring (1231s), Q&A Session (1996s), Audience Targeting Setup (2029s), Audience Targeting Setup (2183s), Audience Targeting Procedures (2300s), Troubleshooting Fin Recognition (2512s), Audience Targeting Procedures (2594s), Guidance Troubleshooting (2721s), Monitoring Fin Performance (2998s), Analyze and Monitor (3215s), Q&A Session (3487s), Fin Re-engagement Scenarios (3665s), Uploading Knowledge Data (3877s), Fin CLI Demo (4181s), Support Queue Management (4463s), Expert Resources (4708s), Support Contact Issues (4802s), Troubleshooting Support Scenarios (5214s), Escalation Rules Setup (5692s), Closing Remarks (6037s), Q&A Session (6129s), Data Upload Strategies (6510s), FIN CLI Setup (6886s), Open Q&A Session (7077s), Queue Management Solutions (7140s), Contact Support Issue (7439s), Closing and Feedback (8205s) Video: Community Meetup Office Hours, April 20, 2026 | Duration: 3580s | Summary: Community Meetup Office Hours, April 20, 2026. Topics covered: Office Hours Welcome, Session Introduction, Workflow Setup Basics, Troubleshooting Fin Articles, Workflow Testing Issues, Workflow Troubleshooting, Workflow Branching Strategies, Slack Notification Setup, Routing Configuration Issues, Troubleshooting Workflow Issues, Filtering Message Triggers, Email Workflow Setup, Community Support Resources, Technical Setup Issues, Q&A Session Opens, Workflow Setup Demo, Searching Intercom Outage, Workflow Testing Challenges, Workflow Troubleshooting, Workflow Management Strategies, Workflow Escalation Strategies, Slack Notification Troubleshooting, Slack Integration Setup, Workflow Troubleshooting, Workflow Troubleshooting, Community Support Resources, Closing Discussion, Technical Difficulties, Monitor Questions & Feedback, Intercom Website Customization, Wrap-Up & Next Steps, Monitor Feedback Discussion, Closing Remarks, Wrap-Up and Next Steps | Chapters: Office Hours Welcome (4s), Session Introduction (100s), Workflow Setup Basics (246s), Troubleshooting Fin Articles (567s), Workflow Testing Issues (750s), Workflow Troubleshooting (990s), Workflow Branching Strategies (1274s), Slack Notification Setup (1597s), Routing Configuration Issues (2428s), Troubleshooting Workflow Issues (2488s), Filtering Message Triggers (2571s), Email Workflow Setup (2651s), Community Support Resources (2699s), Technical Setup Issues (2801s), Q&A Session Opens (2904s), Workflow Setup Demo (3041s), Searching Intercom Outage (3271s), Workflow Testing Challenges (3681s), Workflow Troubleshooting (3869s), Workflow Management Strategies (4044s), Workflow Escalation Strategies (4255s), Slack Notification Troubleshooting (4455s), Slack Integration Setup (4745s), Workflow Troubleshooting (5136s), Workflow Troubleshooting (5294s), Community Support Resources (5541s), Closing Discussion (5645s), Technical Difficulties (5679s), Monitor Questions & Feedback (5758s), Intercom Website Customization (5924s), Wrap-Up & Next Steps (6253s), Monitor Feedback Discussion (6449s), Closing Remarks (6583s) Video: Community Meetup Office Hours, April 13, 2026 | Duration: 5252s | Summary: Community Meetup Office Hours, April 13, 2026 Video: Community Meetup Office Hours, April 6, 2026 | Duration: 3936s | Summary: Community Meetup Office Hours, April 6, 2026. Topics covered: Welcome & Introduction, Spam Filtering Setup, Attribute Taxonomy Strategy, Managing Multiple Brands, Email Forwarding Setup, Email Forwarding Setup, Q&A Session, Email Routing Logic, Procedures vs Guidance, Looping Through Organizations, Workspace Identification Solutions, Workarounds and Solutions, Workspace Integration Solutions, Custom Objects Discussion, Series Configuration, Closing Remarks, Closing and Community, Wrap-Up and Farewell | Chapters: Welcome & Introduction (4s), Spam Filtering Setup (150s), Attribute Taxonomy Strategy (311s), Managing Multiple Brands (472s), Email Forwarding Setup (743s), Email Forwarding Setup (1198s), Q&A Session (1456s), Email Routing Logic (1504s), Procedures vs Guidance (1735s), Looping Through Organizations (1952s), Workspace Identification Solutions (2124s), Workarounds and Solutions (2344s), Workspace Integration Solutions (2563s), Custom Objects Discussion (2721s), Series Configuration (3040s), Closing Remarks (3331s), Closing and Community (3503s), Wrap-Up and Farewell (3656s) Video: Community Meetup Office Hours, March 30, 2026 | Duration: 5132s | Summary: Community Meetup Office Hours, March 30, 2026 Video: Community Meetup Office Hours, March 23, 2026 | Duration: 5324s | Summary: Community Meetup Office Hours, March 23, 2026. Topics covered: Welcome to Office Hours, Introducing Office Hours, Reporting and Analytics, Batch Testing Strategies, Customizing Fin's Handling, Testing AI Responses, Intercom MCP Usage, Batch Testing Feedback, Intercom-Claude Integration, AI-Powered Data Insights, Troubleshooting Knowledge Sources, Troubleshooting Intercom Finn, Fin Targeting Issues, Audience Segmentation Challenges, HubSpot Integration Challenges, Enhancing Customer Information, Improving Finn's Responses, FinAI Guidance Refinement, Optimizing AI Guidance, Handling Support Escalations, Email Support Guidance, Email Integration Tips, Launching Finn Successfully | Chapters: Welcome to Office Hours (5s), Introducing Office Hours (38s), Reporting and Analytics (311s), Batch Testing Strategies (679s), Customizing Fins Handling (830s), Testing AI Responses (1167s), Intercom MCP Usage (1385s), Batch Testing Feedback (1596s), Intercom-Claude Integration (1773s), AI-Powered Data Insights (2079s), Troubleshooting Knowledge Sources (2726s), Troubleshooting Intercom Finn (2836s), Fin Targeting Issues (2934s), Audience Segmentation Challenges (3023s), HubSpot Integration Challenges (3091s), Enhancing Customer Information (3201s), Improving Finns Responses (3348s), FinAI Guidance Refinement (3458s), Optimizing AI Guidance (3594s), Handling Support Escalations (3766s), Email Support Guidance (3924s), Email Integration Tips (4131s), Launching Finn Successfully (4518s) Video: Community Meetup Office Hours, March 16, 2026 | Duration: 5192s | Summary: Community Meetup Office Hours, March 16, 2026. Topics covered: Welcome and Introduction, Claude and Intercom, Technical Difficulties Resolved, Company Data Management, Editing Company Information, InCycle for Data Management, User Permissions Issues, Editing Lead Data, Product Wishlist Navigation, Knowledge Base Writing, SLA Configuration Strategies, Community Support Discussion, FinAI Implementation Challenges, Iterating and Testing, Attribute Escalation Benefits, Iterating AI Guidance, Answering Customer Questions, Intercom Phone Features, Live Transcription Request, Wrapping Up Meeting, Improving Deflection Rates, Conclusion and Resources | Chapters: Welcome and Introduction (2s), Claude and Intercom (416s), Technical Difficulties Resolved (865s), Company Data Management (1067s), Editing Company Information (1298s), InCycle for Data Management (1386s), User Permissions Issues (1534s), Editing Lead Data (1658s), Product Wishlist Navigation (2041s), Knowledge Base Writing (2246s), SLA Configuration Strategies (2397s), Community Support Discussion (2539s), FinAI Implementation Challenges (2874s), Iterating and Testing (3534s), Attribute Escalation Benefits (3657s), Iterating AI Guidance (3771s), Answering Customer Questions (3960s), Intercom Phone Features (4033s), Live Transcription Request (4202s), Wrapping Up Meeting (4523s), Improving Deflection Rates (4540s), Conclusion and Resources (4826s) Video: Community Meetup Office Hours, March 09, 2026 | Duration: 3608s | Summary: Community Meetup Office Hours, March 09, 2026. Topics covered: Daylight Savings Confusion, Monday's Daylight Savings, UI Limitations Discussion, Community Feedback Discussion, Tracking SLA Times, MCP Server Discussion, Community Resources Overview, AI Integration Challenges, Concluding Thoughts | Chapters: Daylight Savings Confusion (1s), Mondays Daylight Savings (101s), UI Limitations Discussion (147s), Community Feedback Discussion (449s), Tracking SLA Times (590s), MCP Server Discussion (1043s), Community Resources Overview (1792s), AI Integration Challenges (2746s), Concluding Thoughts (3434s) Video: Community Meetup Office Hours, March 02, 2026 | Duration: 4424s | Summary: Community Meetup Office Hours, March 02, 2026. Topics covered: Community Q&A Introduction, Attributes and Reporting, Zendesk Integration Troubleshooting, Email Forwarding Troubleshooting, Troubleshooting Fin Integration, Troubleshooting Conversation Events, Configuring Fin Boxes, Fin Workflow Troubleshooting, Procedures and Resolution, Billing Integration Challenges, Troubleshooting App Conflicts, Leveraging Support Insights, Closing Remarks | Chapters: Community Q&A Introduction (5s), Attributes and Reporting (90s), Zendesk Integration Troubleshooting (558s), Email Forwarding Troubleshooting (1356s), Troubleshooting Fin Integration (1951s), Troubleshooting Conversation Events (2125s), Configuring Fin Boxes (2240s), Fin Workflow Troubleshooting (2430s), Procedures and Resolution (3088s), Billing Integration Challenges (3492s), Troubleshooting App Conflicts (3657s), Leveraging Support Insights (4036s), Closing Remarks (4336s) Video: Community Meetup Office Hours, February 23, 2026 | Duration: 5272s | Summary: Community Meetup Office Hours, February 23, 2026. Topics covered: Welcome to Office Hours, Welcome and Questions, Intercom Goals Discussion, CX Score Explained, Tags vs Attributes, Conversation Management Strategies, Tickets vs Conversations, Conversations vs. Tickets, Ticket vs Conversation, FIN Procedures Overview, Procedures and Simulations, Procedures and Simulations, Procedures vs. Escalation, Procedures vs. Guidance, Report Discrepancy Discussion, Troubleshooting SLA Reports, Gathering Customer Feedback, Refining Feedback Attributes, Feature Request Analysis, Sharing Cloud Artifacts, Customer Trust Issues, Concluding Data Analysis, Visual Report Generation | Chapters: Welcome to Office Hours (5s), Welcome and Questions (69s), Intercom Goals Discussion (157s), CX Score Explained (222s), Tags vs Attributes (556s), Conversation Management Strategies (921s), Tickets vs Conversations (1080s), Conversations vs. Tickets (1187s), Ticket vs Conversation (1301s), FIN Procedures Overview (1464s), Procedures and Simulations (1840s), Procedures and Simulations (2061s), Procedures vs. Escalation (2519s), Procedures vs. Guidance (2678s), Report Discrepancy Discussion (2845s), Troubleshooting SLA Reports (2989s), Gathering Customer Feedback (3209s), Refining Feedback Attributes (3367s), Feature Request Analysis (3806s), Sharing Cloud Artifacts (4984s), Customer Trust Issues (5057s), Concluding Data Analysis (5131s), Visual Report Generation (5237s) Video: Intercom Office Hours, February 11, 2026 | Duration: 3472s | Summary: Intercom Office Hours, February 11, 2026. Topics covered: Welcome and Introductions, Skipping Finn Automation, Help Center Focus, Support Training Tools, Customer Support Challenges, Intercom Conversation Management, Clarifying User Issues, CSAT Interface Updates, Maximizing Intercom Engagement, Bulk Tagging Discussion, Customizing Intercom Help Centers, Booking Priority System, Client Survey Integration, Small Wins, Big Impact, Closing Remarks, Feedback and Validation, Concluding Audience Discussion | Chapters: Welcome and Introductions (6s), Skipping Finn Automation (133s), Help Center Focus (315s), Support Training Tools (647s), Customer Support Challenges (1061s), Intercom Conversation Management (1203s), Clarifying User Issues (1297s), CSAT Interface Updates (1367s), Maximizing Intercom Engagement (1446s), Bulk Tagging Discussion (1699s), Customizing Intercom Help Centers (1860s), Booking Priority System (2597s), Client Survey Integration (2698s), Small Wins, Big Impact (2794s), Closing Remarks (2937s), Feedback and Validation (2965s), Concluding Audience Discussion (3028s) Video: Community Meetup Office Hours, February 9, 2026 | Duration: 3864s | Summary: Community Meetup Office Hours, February 9, 2026. Topics covered: Welcome and Introduction, Guidance vs. Snippets, AI Implementation Challenges, AI in Support, Understanding User Preferences, Email Workflow Challenges, Email Setup Strategies, Optimizing AI Responses, Wrapping Up Q&A, Concluding Q&A Session | Chapters: Welcome and Introduction (4s), Guidance vs. Snippets (99s), AI Implementation Challenges (367s), AI in Support (691s), Understanding User Preferences (1251s), Email Workflow Challenges (1280s), Email Setup Strategies (1469s), Optimizing AI Responses (1715s), Wrapping Up Q&A (2184s), Concluding Q&A Session (3443s) Video: Community Meetup Office Hours, January 26, 2026 | Duration: 3908s | Summary: Community Meetup Office Hours, January 26, 2026 Video: Community Meetup Office Hours, January 19, 2026 | Duration: 4724s | Summary: Community Meetup Office Hours, January 19, 2026. Topics covered: Welcome and Introductions, Q&A and Troubleshooting, Troubleshooting AI Dashboard, CX Score Issue, Technical Support Discussion, AI Browser Options, AI Privacy Considerations, Audio Troubleshooting Session, Customizing Product Categories, Intercom Feature Suggestions, Survey and Feedback, Knowledge Base Structure, Understanding Customer Interactions, Copilot Usage Challenges, Intercom Team Challenges, Task Design Process, Fintask API Integration, Answering User Questions, Managing Global Issues, Closing Thoughts | Chapters: Welcome and Introductions (4s), Q&A and Troubleshooting (102s), Troubleshooting AI Dashboard (285s), CX Score Issue (352s), Technical Support Discussion (501s), AI Browser Options (566s), AI Privacy Considerations (700s), Audio Troubleshooting Session (869s), Customizing Product Categories (2215s), Intercom Feature Suggestions (2757s), Survey and Feedback (2893s), Knowledge Base Structure (2970s), Understanding Customer Interactions (3187s), Copilot Usage Challenges (3300s), Intercom Team Challenges (3455s), Task Design Process (3595s), Fintask API Integration (3727s), Answering User Questions (3851s), Managing Global Issues (3982s), Closing Thoughts (4325s) Video: Community Meetup Office Hours, January 12, 2026 | Duration: 5208s | Summary: Community Meetup Office Hours, January 12, 2026. Topics covered: Welcome and Introduction, Escalation Rules Explained, Custom System Integration, Connecting External Systems, Handling Sensitive Data, Data Connector Challenges, Addressing User Questions, Q&A on Integrations, Intercom Integration Discussion, Exploring Copilot Features, Browser-Based Support Solutions, AI Browser Integration, Fin Attributes Setup, Attribute Usage Benefits, Concluding Gratitude, Addressing Bailey's Questions, CX Score Concerns, Implementing Intake Forms, Conclusion and Recap, Improving CX Score | Chapters: Welcome and Introduction (4s), Escalation Rules Explained (243s), Custom System Integration (538s), Connecting External Systems (718s), Handling Sensitive Data (1016s), Data Connector Challenges (1293s), Addressing User Questions (2069s), Q&A on Integrations (2617s), Intercom Integration Discussion (3277s), Exploring Copilot Features (3349s), Browser-Based Support Solutions (3440s), AI Browser Integration (3574s), Fin Attributes Setup (3732s), Attribute Usage Benefits (3950s), Concluding Gratitude (4131s), Addressing Baileys Questions (4137s), CX Score Concerns (4162s), Implementing Intake Forms (4394s), Conclusion and Recap (4693s), Improving CX Score (5192s) Video: Community Meetup Office Hours, January 5, 2026 | Duration: 4468s | Summary: Community Meetup Office Hours, January 5, 2026. Topics covered: Welcome and Introduction, Addressing SLA Reporting, SLA Reporting Challenges, Intercom SLA Reporting, Intercom Reporting Features, Addressing Customer Inquiries, Ticketing System Necessity, Integrations and Apps, AI Help Center, AI-Powered Customer Onboarding, Intercom AI Features, Simulations and Tasks, Updating Image Responses, Image Optimization Tips, Image Tips Newsletter, Automation and Training, Automating Inactive Conversations | Chapters: Welcome and Introduction (4s), Addressing SLA Reporting (89s), SLA Reporting Challenges (237s), Intercom SLA Reporting (373s), Intercom Reporting Features (553s), Addressing Customer Inquiries (828s), Ticketing System Necessity (943s), Integrations and Apps (1213s), AI Help Center (1729s), AI-Powered Customer Onboarding (1966s), Intercom AI Features (2270s), Simulations and Tasks (2569s), Updating Image Responses (2736s), Image Optimization Tips (2811s), Image Tips Newsletter (2962s), Automation and Training (3078s), Automating Inactive Conversations (3302s) Video: Community Meetup Office Hours, December 29, 2025 | Duration: 2684s | Summary: Community Meetup Office Hours, December 29, 2025. Topics covered: Welcome to Office Hours, Holiday Message Setup, Managing Holiday Notifications, Tracking Fin Performance, Custom Report Scheduling, CX Score Improvements, Intercom Community Benefits, Feedback and Automation, Improving Fin's Performance, Customizing Fin Reports, Wrapping Up Discussion, Wrapping Up Session, Concluding Community Reflections | Chapters: Welcome to Office Hours (5s), Holiday Message Setup (95s), Managing Holiday Notifications (434s), Tracking Fin Performance (669s), Custom Report Scheduling (774s), CX Score Improvements (1278s), Intercom Community Benefits (1348s), Feedback and Automation (1437s), Improving Fins Performance (1610s), Customizing Fin Reports (1657s), Wrapping Up Discussion (1882s), Wrapping Up Session (2001s), Concluding Community Reflections (2129s) Video: Community Meetup Office Hours, December 22, 2025 | Duration: 3628s | Summary: Community Meetup Office Hours, December 22, 2025. Topics covered: Welcoming the Community, VIN Capabilities Discussion, Snippets vs Guidance, Office Hours Management, Intercom Holiday Hours, AI Image Understanding, Intercom Integration Challenges, Intercom Integration Solutions, Interactive Demo Challenges, Intercom Integration Challenges, Embedding Integration Discussion, Exploring Integration Tools, Mobile App Automation, Community Recognition Highlights | Chapters: Welcoming the Community (7s), VIN Capabilities Discussion (101s), Snippets vs Guidance (166s), Office Hours Management (355s), Intercom Holiday Hours (753s), AI Image Understanding (1355s), Intercom Integration Challenges (1434s), Intercom Integration Solutions (1530s), Interactive Demo Challenges (1669s), Intercom Integration Challenges (1802s), Embedding Integration Discussion (1912s), Exploring Integration Tools (2108s), Mobile App Automation (2431s), Community Recognition Highlights (2593s) Video: Community Meetup Office Hours December 15, 2025 | Duration: 5308s | Summary: Community Meetup Office Hours December 15, 2025. Topics covered: Welcome and Introduction, Navigating Inbox Features, Team Inbox Features, Workflow Consolidation Strategies, Workflow Channel Considerations, Improving Involvement Rates, Intercom MCP Discussion, Intercom Suggestions Feature, WhatsApp Integration Limitations, Sharing AI Prompts, Sharing Guidance Pieces, Effective Prompting Techniques, Tracker Ticket Management, Ticket Management Systems, Q&A Session Continues, User Communication Challenges, Context Clarification Guidance, Context and Clarification, Guidance Usage Tips, AI-Powered Customer Support, AI Task Optimization, Improving AI Escalation, Handover Process Optimization, Configuring FIN Deployment, Contextual Language Analysis | Chapters: Welcome and Introduction (6s), Navigating Inbox Features (151s), Team Inbox Features (330s), Workflow Consolidation Strategies (422s), Workflow Channel Considerations (545s), Improving Involvement Rates (829s), Intercom MCP Discussion (1077s), Intercom Suggestions Feature (1284s), WhatsApp Integration Limitations (1538s), Sharing AI Prompts (1893s), Sharing Guidance Pieces (2025s), Effective Prompting Techniques (2136s), Tracker Ticket Management (2269s), Ticket Management Systems (2374s), Q&A Session Continues (2537s), User Communication Challenges (2853s), Context Clarification Guidance (2923s), Context and Clarification (2985s), Guidance Usage Tips (3150s), AI-Powered Customer Support (3406s), AI Task Optimization (3764s), Improving AI Escalation (3990s), Handover Process Optimization (4489s), Configuring FIN Deployment (4653s), Contextual Language Analysis (4694s) Video: Community Meetup Office Hours, December 8, 2025 | Summary: Community Meetup Office Hours, December 8, 2025. Topics covered: Welcome and Introduction, Welcome Back Session, Audience Filtering Challenges, Content Management Challenges, Troubleshooting Community Issues, Knowledge Management Challenges, Data Connector Setup, Data Connector Strategies, Task Implementation Example, Managing Delivery Changes, Data Connector Alternatives, API Configuration Strategies, Checking Workflow Effectiveness, Data Connector Insights, Simulations Functionality Explained, Simulations and Feedback, User Classification Challenges, Audiences for Personalization, Audience Configuration Tips, Managing Snippets Effectively, Managing Content Snippets, Exporting Knowledge Articles, Concluding Q&A Session, Wrapping Up Q&A, Buttons vs. Fins, Future of Intercom, AI-Driven Routing Strategies, Workflow Routing Demonstration, Workflow Customization Tips, Closing Remarks | Chapters: Welcome and Introduction (3s), Welcome Back Session (163s), Audience Filtering Challenges (248s), Content Management Challenges (527s), Troubleshooting Community Issues (594s), Knowledge Management Challenges (667s), Data Connector Setup (833s), Data Connector Strategies (999s), Task Implementation Example (1102s), Managing Delivery Changes (1215s), Data Connector Alternatives (1321s), API Configuration Strategies (1420s), Checking Workflow Effectiveness (1533s), Data Connector Insights (1668s), Simulations Functionality Explained (1795s), Simulations and Feedback (1924s), User Classification Challenges (2107s), Audiences for Personalization (2249s), Audience Configuration Tips (2438s), Managing Snippets Effectively (2675s), Managing Content Snippets (2767s), Exporting Knowledge Articles (2895s), Concluding Q&A Session (3818s), Wrapping Up Q&A (3857s), Buttons vs. Fins (3922s), Future of Intercom (4086s), AI-Driven Routing Strategies (4198s), Workflow Routing Demonstration (4303s), Workflow Customization Tips (4571s) Video: Community Meetup Office Hours, December 1, 2025 | Summary: Community Meetup Office Hours, December 1, 2025. Topics covered: Intercom Community Welcome, Introducing Expert Panelists, Community Experts Introduction, Introducing Community Experts, Content Management Strategies, Intercom Community Benefits, Community Learning Strategies, Optimizing Finn Performance, Optimizing with MCP, Optimizing Conversation Volume, Intercom Product Updates, Simulation Benefits Discussed, Q&A and Privacy, Naming AI Assistants, Wrapping Up Discussion, Community and Integration, Conclusion and Resources | Chapters: Intercom Community Welcome (5s), Introducing Expert Panelists (72s), Community Experts Introduction (216s), Introducing Community Experts (331s), Content Management Strategies (461s), Intercom Community Benefits (1132s), Community Learning Strategies (1401s), Optimizing Finn Performance (1563s), Optimizing with MCP (1907s), Optimizing Conversation Volume (2162s), Intercom Product Updates (2223s), Simulation Benefits Discussed (2657s), Q&A and Privacy (2719s), Naming AI Assistants (2801s), Wrapping Up Discussion (2928s), Community and Integration (3043s)

Transcript for "Community Meetup Office Hours, December 22, 2025": What's up, Intercom community? Can you hear me okay? Hope, sound is coming through. Looking forward to seeing your questions. Good to see you back again. I love the the the the, Squidward, is it? That's, meditating. That's awesome. Love it. Good stuff. I'm glad you can hear me. So we got, we got open time for any questions you have now since, it'd probably be a small group today. So Patrick Star. That's right. I just knew it was SpongeBob, but I was like, not that's not SpongeBob. So I'm trying to figure out who who that was. So thanks. Patrick Star. Nice. Yeah. Do you do you you're here first. I mean, there's a few people there. Nobody, like, haven't commented yet. So if you wanna if you wanna comment, you want a question, we get the first chance to put some stuff in the q and a. Anybody else wanna drop something in the q and a, and, we got people joining still. We'll kinda see what's happening here. If we if we only get a couple of people with questions, that's okay too. We'll just dig in to some of the stuff like last week. I imagine with the holidays, it's gonna be a little bit lighter because everybody's out doing other things right now. So we'll we'll see how many questions we get. But I wanted to make sure we're here to answer your questions. So and if not, we'll just show you some things. I'll show you some other stuff. So do you have any questions? I'll just wait. In the meantime, yeah, we I've been playing around a lot with the Intercom MCP, doing some work with, clients on the, tasks lately. It's pretty amazing to see how much VIN can do now, and we've been we've been extending that more and more every time and new ideas every week on how we can put it to work and the, how how guidance can work. And we had a lot of interesting things last week related to guidance and and, tasks and, data data connectors as well. So I'm I'm curious to see if anyone's got similar types of questions today. If you don't have any questions, then, like, anything you wanna learn? Anything anything you wanna talk about? You wanna vent about, vent about something or celebrate some wins. You know, whatever you wanna do, we're here. So it's also gonna be probably quiet. Okay. Here we go. I know we talked about this two weeks back. Let me pin this in the in the chat. One second. Okay. Diana beat me to it. Okay. Okay. So I know we talked about this two weeks back about when to use snippets guidance in the help center articles. Okay. Cool. So, yeah, I think the rule of thumb for me is is, I use snippets when it's information I want to give Finn that doesn't really fit into the help center. Like, it's not something I wanna put in the help center. Maybe it's something a few customers will run into, but not most people. And so you don't wanna really highlight it in the help center or make a big article about it. But if somebody does a search, we wanna make sure something's there. You know? So, that's where I would use snippets, and I would say use guidance when you want to, I mean, guide, obviously. But, like, when you want to, you know, correct something or redirect something in a different way, that can be very useful. I did run into something recently that I don't know if you've ever talked about here because I didn't know about it before, but it seems like there is a limit to the number of guidance pieces that you can have, and I didn't know that. So I was throwing peep I was telling people throw as much guidance in there as you can and then, hit a limit of 100 pieces of guidance. And so, now I've gotta decide which ones I wanna remove or or merge together in some way or, like, set up in a different, in a different way. So keep that in mind as you're adding stuff. If it's, if it's just information, drop in the snippet. If it's if it's information that could maybe fit into another article, integrate it over there. And then if if, if it's guidance, something that needs to be directing someone somewhere or changing something for someone, then I say use guidance for that. When you're trying to shape the experience a little bit more, I think guidance is a good, you know, good time to use that. So, it's a good question. You know? It's like a constant thing. And, honestly, last week, I didn't even know about the 100, guide 100 piece of guidance limit, so I wouldn't have been able to answer that last week. So we're always learning all all the time. So does that help? Let me know in the chat if you have any other questions on top of that one. I think, yeah, my like, the rule of thumb there just going back to it is, like, if it's something that isn't public information, but you kind of want it to be public when somebody really has that situation, that's where I would put in a snippet. And then, if it's something that you wanna direct people based on, then put it in guidance. And then everything else in the help center articles because it's more, accessible even for the self, you know, self help type people who go and look through the help center and don't ask questions. Because that's the one thing you miss with snippets is if they don't go into the help center I mean, if they don't actually ask a question to Fin, then they're not gonna get that information. So make sure that it's something that you're okay with people not being able to find if they, look through the help center. It's a good question, though. And we have another one from, Mariana. That was, Berkalp Metehan. Am I saying your name name right? I I keep forgetting. We should, if anybody wants to come up on stage and, talk about these questions too, just let me know. Like, raise your hand. Oh, somebody's you already had your hand raised. Oh, I could have brought you on stage. Do you wanna come up still, talk about it on the last one? Let me know, and I'll bring you back. I'll bring you up. We can talk about it more if you want. Yeah. Okay. Let me let me let's take that one down for a minute, for Mariana, and we'll come back to you in a second. I just wanna bring you on stage. I didn't know you were ready for that, so my apologies. I missed it. You're you're ahead of me because you've been here the multiple weeks now. You you knew what to do before I did. Can you can we hear you now? Let's see. I can't I can't hear you. Can you hear me? I got you. We got you. Yeah. Hi there. Yeah. About my name, it's it's certainly Berkalp. I mean, I know it's different to pronounce, but it's a Turkish up. name. Okay. So right. Perkesh. Yeah. Okay. Okay. Nice. Nice. So I had a question. I was just writing it down, and now I forgot. Yeah. So tasks are different, right, from help center. articles because they they have, like, these data connectors which can use or can you use data connectors as well in, guidance? Yeah. The the data connectors, aren't using guidance. They're only in the tasks. So, or they or they can be used directly by Fin as well. So Fin if you have a data connector and Fin thinks it it could be useful for whatever it's trying to accomplish, based on the description, then it'll use it independently if you've got that option selected. But if you, if you, in the task, you can be more specific about when that happens, so, like, the order of operations. and that kind of thing. I get it. Plus you can you can also do some other things like, add, you can add data connect. Obviously, you can add attributes. Like, so you can add, custom attributes or, conversation attributes to, to or people attributes, things like that. So what I've done sometimes like, one of our clients has a thing where you have to put your serial number in, to get you know, find out if you have support for something, and they don't have the serial number on their user's profile right now. And so the the the team has to go look it up all the time. And so what we did what I did was a little workaround where they when they type the serial number in, I actually in the task, I tell it, like, if the person puts their serial number in and it's not on the profile yet, add it to the profile after you after they've given it to them so that next time it'll be there, and then next time, Finn won't even have to ask for it. And so there's, like, a lot of cool things you can do with tasks that you can't do with just a data connector on its own. So I I I like that that kind of thing a lot. You get kinda creative once you see that you can check and see if there's data on the profile. And if it is, don't ask that question. And if there and if there isn't, then you can ask the question and then put it there for next time. Did you yeah. Did you have more around that, around tasks and guidance? Or Actually, no. That was it. Thank you. It's. thank you for your answer. tasks yet or have you have you tried it at all? No. Or. No. No. Not yet. We're we're about to, but, Okay. Okay. we've got, like, capacity issues right now. So. I hear you. I hear you. It takes some time to get to free up yourself to, like, work on these things. It's like, yeah. they're they're the business coach, Michael Gerber, always talks about, like, working in the business and working on the business and the challenge of, like, you know, working on the business when you need to be working in the business. And, so sometimes you have to find that carve out that time to, like, work on improving the business. And I think Intercom, there's a big chunk of that, which is, like, you need to find the time to get over there and improve the system so that it works, you know, better going forward. And, you choosing the right time for that's sometimes hard, but the earlier, the better because then it can help you in the you know, for the future. As soon as you get it set up, you you start you start benefiting. It it hopefully, it gives you your time back in this case. Right? know. Mhmm. Cool. Thanks for coming. up on stage and, for your question too. you for have another one there. yeah. No. No problem. I will drop. I do. in. Okay. Sounds good. Okay. So let's bring, let's bring Mariana's question back up again. Okay. So, Mariana, just wondering about office hours set up for holidays. Now we use, weekdays. So the different office hours in the one we're on now, you're talking about setting it up for your own, setting up office hours for your own, intercom setup. Right? So now we use weekdays between certain hours. If we'll be away twenty fifth and December 26, do we just change the office hours this week to Monday, Tuesday, and Wednesday only, and then we change them back to weekdays, when back? Yeah. I think that's that's the only option you have right now. In my opinion, I wish that there was a way to set up, like, different types of, holiday hours in advance and just schedule them to turn on and then turn back off again because most people have this problem where you forget to turn them back off and then you've got them set up incorrectly for the next week. Do you have are you on the upgraded plan where you can have more than one set of hours? Because if you are, then, one thing you can do oh, use a schedule workflows for hours. Okay. Cool. Yeah. I've, I've seen some people do this as well. I think that that makes a lot of sense. But the problem is is that does that, Brandon, tell me tell me about that. Like, can can you actually change the physical office hours with the workflow, or you're just basically letting them know what your hours are with the workflow in your in that in that context, Brendan. And I said, Brendan, this time, not Brenda. I remembered. You if you want either of you wanna come up on stage and talk about this, happy to bring you up too. Okay. Cool. Sounds good, Brendan. I just noticed that you both have the same initials, so I was getting confused there because you you're both b m on the, on the on the chat. Mariana, if you have any comments about this too since it's your question, let me know as well. The I like this idea of using scheduled workflows for the holiday hours, and I do this with clients too just to give the message that says, like, hey. This is when we're gonna be in. But I don't know that that this could be new to me that there's no way that there's actually a way to schedule the office hours or the hours to change. I've been looking for a way to do that because it's really annoying. Like, I I've met a couple clients. Actually, when I first started working with them, I signed on to their webs onto their website to check out their Intercom setup, and I was like, did you know your office hours are still set for, like, July, you know, first weekend? You know? And it's like, oh, no. And they had to go change it. So and it's a a few times that we've run into that where where teams have, like, left it after the holidays because it's in the rush of everything. They forgot to switch it back, and then it was, like, messing up their, availability. So, we can if, Mariana, if you don't have more thoughts here, I'll just wait until, Brandon gets his audio work, and then we'll bring him up. Oh, wait. You already got your hand raised. My bad. Let's go. Hey. Is it working, Cool. the, the audio? Yep. Yeah. Yep. We got you. Thanks. Yeah. So base basically, what I do is, I duplicate my existing workflow, and. I I rank that ahead of my my standard workflow. And, Yep. when you're working with the duplicate workflow, you can, Yep. schedule it for a certain set of hours. So, basically, Sure. it will only kick in during those hours where you need it for holidays. It'll. automatically deactivate, and then your existing workflow, which remains live during that period, will just. kick back in. Yeah. In theory, Yep. I would test it, make sure it works with your particular setup, Yep. but in I've used that extensively, and it works well. Yep. That's an interesting concept, but, like, that doesn't change your office hours for the expectations. Right? Like, when somebody opens a chat, it'll still say like, it'll still seem like you're in on the days that are holidays. Right? Yeah. I use a a custom message for that to set the expectations. That's a good point. Okay. Okay. Okay. Okay. Cool. So the custom so, basically, custom message chain and then duplicate. I like the idea of duplicating the workflow and just, like, changing it for those that time period. And then you could probably use it again on the holiday, like, the next, same holiday next time maybe, but maybe not because your workflows have changed so much by that time. Yeah. And Unfortunately, typically, you have to kinda really I really do think. Intercom should, yeah, I really do think Intercom should add a functionality to, like, schedule an upcoming work like, an upcoming office hours change because there's so many holidays. Like, it would be great to just say, like, here's the you know, like, I had a client ask me two weeks ago about their holiday hours, and, you know, we would love to set it up that day, but you can't unless you have the there are there is an option. Like, some people are on the upgraded version where you can have different sets of, hours. And in that case, you might be able to create one in advance, have it ready, and then just switch to it. But a lot of people don't have that functionality. They're not on the upgraded plan with that option. And so, yeah, I do think that would be helpful, but, curious. Okay. So is this related to the same thing? Okay. Do you have several workflows or just one main one? Okay. This is another question we can, we can tap into. If you wanna answer, Brandon, too, for this, oh, you're asking Brandon. Yeah. That's what I thought. Yeah. Brandon was curious. you kinda you have, like, several mhmm. you kinda read my mind there. So we actually have, like, several workflows, and I have to update each of them with the holiday hours. So it's a pain in the butt, to be honest. And to your. point, Nathan, I agree it'd be nice just to have a feature for this built in Intercom. Everything that you could do potentially right now feels a bit kludgy, less than ideal. Yeah. We actually. do have access to the feature you were talking about with, the ability to set different, hours. I think I think there's no limit effectively there. You can have as. many as you want, custom hours. Yep. But that's so fundamental. I actually feel more comfortable changing the workflows. I'm just so afraid of, like, messing. up, Yep. yeah, the overall hours. But, yeah, that that's an equally. valid approach. Yep. Yeah. Yeah. I think I think if there was something that considered this whole concept because, like, there there has to be the same problem for every team at the holiday season and, like and there's multiple holiday seasons. Right? Like, depends on where you are in the world, the season, you know, there's there's multiple times where you're off for at least one day, if not multiple days. So, yeah, I think that would be that would be a really cool feature to add. But in the meantime, like you said, I do like the idea, like, duplicating your key workflows and then maybe just putting a holiday office like, a holiday message in the special messages area. If those if you don't know that, like, how to do that, there is a section. Maybe we can just grab a quick link to that, that special message, on the Intercom so I can share in the chat. But, yeah, I think that's a that's a great way to go. I I like the idea of duplicating. Normally, I'll just go in and edit the workflow and add it, but I do like the idea of duplicating because then you don't have to worry about breaking anything. Just make a couple changes, and then when you're done, just delete it or, like, archive it or drop drag it back down below the other one. Exactly. Yeah. Well, the special notice feature that you're referring to, that's a a feature that was beta fairly recently, I believe. And, it's an official feature now, but I have found that it conflicts with thin in some cases. So if you are interested in using yeah. Oh. It's fine. if you're totally manual. But if you have thin, Yep. you'll definitely wanna test to make sure it doesn't conflict or. make sure it works as intended. Yeah. Yep. That's a good point because the other thing I was gonna suggest is, like, adding a guidance guidance, around your holiday hours, into Fin, and just, we've done that a couple times, like, with the the Black Friday sales for one client and, just recently with the holiday office hours adding guidance that just basically says, here's the hours we're in during the holidays. So if they ask a question, about when you open, then guidance will take over and and take care of that. Even if you haven't changed the office hours, that that holiday off holiday hours guidance would probably help. So, maybe that's the first thing I would suggest now that we're most people are like, a lot of people are using Fin First. Make sure you got guidance around holiday hours and then and then make the, you know, the special message just in case because now you have both Fin and the special message going. And I like Brandon's idea of duplicating that. So, hopefully, that's helped answer your question, Mariana. I'm not sure if you're still on, you know, listening to the to the this conversation or you'll catch this later. But either way, that's a good question. I'm glad you brought it up. And, oh, you're there. Cool. Awesome. Thank you. Thank you, Nathan. I'll just hold that out here. Sure. Thanks. Thanks, Berkalp. Really appreciate you jumping on. And Diana said something in the chat there. Said, let's pin that up on the screen. Boom. Oh, okay. I put it down at the bottom. I guess a little different info in the chat. So, Diana, I love seeing the peer learning and knowledge sharing in action. Cool tips. I agree a 100%, and I think that's, like, the thing we've we envisioned here with the community is that it's not just experts and, like, team and stuff like that teaching, but we're all learning from each other because you're using this every day just like us and maybe even some more than the team at Intercom because Intercom team is using it to, you know, create it and use it in a theoretical context, even though there's a lot of people using it in support at Intercom. But you're using it in in various different businesses around the world, so it's really amazing to get that feedback from other people using it. And Diana is the the community lead here. So just a shout out to Diana who's based made this all this possible, the community setup, the the community experts, this office hours, and she's really been, championing it and and supporting us with our ideas around it. So thanks, Diana, for being backstage helping me out. And, also, I agree a 100% with this. This is this is just great. Just great. Sorry there. I don't choke. I choked a little bit. Yeah. Berkalp, did I get it right this time? Said, said thanks for the insight. And, yeah, thank you to you as well, for to to checkular to checkular, for coming up on stage and sharing your questions as well. I've said that probably very poorly, but I know a few words in a lot of different languages that I can't say very well, but I try. Let's jump to some other questions because I don't wanna run out of time for everybody's questions. You know? So I spent a couple I spent a couple months in, in, Turkey. So I, have very, great experiences in there, but also not a lot of language, to pick up on. Okay. So let's, jump to, I think, Sebastian. Oh, we have another one from Mariano too, so we'll come back to that as well. Sebastian, do you if you wanna come on stage, feel free to raise your hand. If not, I'm just gonna read your your question here. I noticed an increase in Fin's image usage in its replies. I had the idea that Fin could not use images from help center, and you could you should leave a clear description of what the image shows. Example, step by step in how to sign up. How has this changed recently? You know, that is a great question, to be honest with you. I was wondering about these things as well because certain things have been changing, and I've been curious as well if that's changed. Have you been, have you been feeling like the content feels redundant now because the images are getting put into the chat? I'm curious if that's your experience. No. No. No problem at all. That's cool. We can just, we can just chat here. I'm I I appreciate that you're actually literally supporting other people in Intercom while we're while we're doing this. This is great. If you can hear me if you can't hear me, then maybe I gotta, type to you. But okay. Cool. As long as I'm I was just curious to see if it was causing a conflict or a problem. If it's not causing a problem, then that's great. I do believe that this is probably something the team is rolling out more. I don't have any information on whether that's really new or whether it's just, like, it's just increasing the frequency, because of, you know, how it's in indexing the content. But I also didn't I also hadn't seen much usage of the images until recently, so I'm wondering if it is, like, an increase. I haven't seen any notification. I don't know if, Diana, if in the backstage, if you've seen anything announced about that. Could be it could be that it's a feature they're gonna announce, and they're just testing to see how it's working with more stuff happening. But, yeah, I love that. It's sending images in the chat. I mean, that that's awesome. I think I think, a good, know, a good agent is gonna send people to the actual screenshots and stuff as well. Okay. Recently, one week ago, it started pulling images from the help center articles. It works well. I wanted to see if it was an update or something so I could start using more and more images and guiding and guiding customers. Yeah. I think, I think I would be I'd say it's fair to say that that's the case. We could look and see if there's any recent announcement, see if we can find, something more official or ask the team. But, yeah, I think you should go ahead and use more images because it's probably going to continue. I mean, ever since Finvision launched where Fin could actually understand the images as well that were being sent to, Fin, I think that that is probably a case that these are gonna this is gonna continue this in this direction. Right? If you're not familiar with Finn Vision, take a look at that too because it's pretty cool. Like, people can actually literally send you screenshots and get responses as well. Right? I'm gonna post that link in the chat if people haven't seen that before. It's pretty wild, like, just that someone could actually send a screenshot and say, here's the problem I'm having and think and, like, understand it, and try to help based on that understanding. And if you've ever used any clod, you know, clod code or or clod desktop or anything, you know that it's quite good at understanding images. So you can you can actually put that into your guidance as well. Like, please send a screenshot and then and then let Finn, take care of it. So that might be another little hack to think about. Just ask, if that if you're if screenshots are useful to the customer, maybe they're useful to you, and ask people to send screenshots of the the issue, and Finn might be able to, like, determine what's going on there. That might that might require a little bit more from us, like, each of each of us to put more on what should be on the screen and things like that in the help content, but still might be interesting. Yeah. Cloud is amazing. Right? Yeah. I was just building out a new feature or, like, an updated fixed to one of my features in my app yesterday with cloud, cloud code, and I was surprised how quickly I was able to get that done. You know? It's really really amazing. Okay. So let's, I think we handled that from Sebastian. That's a great question, Sebastian. Anybody else, keep on the lookout for images showing up in your chat. That's amazing. And let's, jump over to Renee's question, I think. Renee's Renee post one. Let me see. Renee. Okay. So hi, team. QQ from Storylane. Oh, QQ. I'm so curious. Okay. Many many of our I'm I'm not familiar with the shorthand. There's noun question. Quick question. Right? Quick question. I think that's what it is. Right? Many of our, shared customers use intercom articles as their primary KB, but cannot embed interactive content such as story line demos since iframe custom HTML embeds codes are not supported. It's something that's come up a lot recently. Is this on the road map, or is there a workaround? Wow. Yeah. So, welcome from Storylane, by the way. The this is a great question and also something I'm really kind of annoyed about. Like, I wish I'm not from I don't work for Intercom, by the way, just to be clear, so I can't necessarily speak to the road map beyond what I've been told about it. I think that the best best thing here we can do is probably go into the community and vote up a product wish list, request for this. I have to look and see. I'm pretty sure we'd have one because a lot of us have wanted something like iframes or custom HTML embeds and that kind of thing. The one one thing I would I would be curious about, I'm not a 100% sure on whether or not the intercom apps actually allow you to build something that would give support in articles in the KBs. I know they definitely would give support in the chat and other places. So from the Storylane side, like, I don't know if you work with Storylane or you're using Storylane, but, it sounds like maybe you work there. If that's the case, then maybe look into the app development for Intercom and see if there's an option to build out the functionality you want. I don't know that it can be done in the articles, to be honest. I don't think I don't know that development supports that, but dev might support it in other places in Intercom. So that might be one way to fix solve this problem in the short term, if it's possible. I mean, that there's a development lift that you may or may not have, ability to to, like, influence, but it's something to think about. But from the other side, I think voting this up, I don't know if there's any workarounds. If anybody else in the in the community that's listening in has any thoughts on, like, what you could do or what you can't do, what I've always done is linked out to things, and created some way to link out to them. The this this, I don't know. I'm not as familiar with Storylane, so I'm not sure. Can you make, like, a landing can you make, like, a a link that works with Storylane and put that link there to let them launch that? Or, like, if it's not embedded, can you somehow another option might be screenshotting it, putting it as an image, and then link that image to the actual pop up version of it so that somebody, like, sees and goes, oh, clicks on it, and then it pops up into, like, the interactive version. I've done that a few times, and that's what some people tend to do in email. They they put a screenshot of it, like the YouTube video, but they can't put the YouTube video in the email. But they put a screenshot of it in the in the email, and they link that that, screenshot to the actual thing. I don't know if that would help. And, also, if you wanna raise your hand and come up on stage, you're welcome to do that too, and we can talk a little bit more about this. I'm curious to see if what you think about those those ideas if you've maybe already tried those things before. I'm gonna come back to the chat too and try to see what, what people are chatting about there in case there's anything else we wanna talk about. But I wanna kinda catch, Renee here if you're still with us and you have any thoughts on that or you wanna come on stage. Oh, I think I got you. Okay. Let bring it. on stage. Hey. Hey. Oh, our first our first video participant this time. That's awesome. Yeah. I'm on camera, basically, twenty four seven. like it. So, Welcome. yeah. So I actually work for Storylane, one. of lead CSMs here. I also have one of my other support members, in the chat, Nishat. But yeah. So, essentially, what Storylane is, it's an interactive demo. So users can through the demo and we usually embed them, different. knowledge base, GitHub, Gitbook, Yep. doc 60. That'll work a little bit differently. Right now, there was something in the chat, and I can send it over because we have been, kinda nudging the intercom team and totally fair this may not have. been the right forum to to ask. the. I love it. I mean, this is I mean, you're other people might be struggling with the same thing and that it's I mean, maybe maybe it's got a little bit of promotion for storyline in the process, but, I mean, you're not alone in this issue. Like, I've tried to embed stuff before as well. So I know what I know what you're talking about exactly. So it's a real issue. It's not it's not like you're bombarding the the open office the office hours, and we maybe we have some ideas. I don't know. Yeah. But what were what were you thinking? Do you have some workarounds that are kind of working for for people right now? Or So what you can do is kinda what you said. We have a share link that would open in another tab, but the issue. is people wanna stay in the page and not go out. That's why adding it works or even, like, a pop up embed that we also have that you can kind. of use the code to mount to whatever, Sure. any image GIF, so on and so forth. Yeah. I think Intercom released recently, though, an integration with another interactive demo provider. So. I think that kicked off the, combo of can this happen. But, yeah, I probably have, at this. point, like, twenty, thirty customers that, Okay. are utilizing articles, and it's very, very kind of mind for them. Yeah. I've kinda just been like, hey. Like, go talk to your intercom rep as well. Like, see if you. guys can get push on your side. But Yeah. Let me let me also let me also see if I can reach out to somebody internally and see if there's anybody that we can connect with you that would be useful. Do you have an engineering contact or, or, like, a dev contact or anything right now or. no? Yeah. Well, not from. your side. Okay. I just have my my rep that we've been working. with because he's Intercom, obviously. Yeah. Well, Yeah. Yeah. so I have. my manager, but no one on the Intercom kind of tech dev. side. Okay. Yeah. Let me let me look into it. Maybe Diane and I can find somebody that we can get in touch with because I I know from, you know, my experience, this kind of stuff is pretty I mean, it's pretty straightforward. I mean, some JS code in the in the back end, and then now that you could launch this stuff and embeds are really popular. And I know that, like, what you're doing is is, you know, one of many of tools like this. But if you've already got several Intercom clients, that's a good influence for, for the Intercom side to say, oh, there's a lot of people that wanna use this. Like, 30 I mean, 30 is not nothing. That's a pretty good number of people. And if. it can benefit them, you get them all using it more. And it's not like Intercom has a feature like this that could be, you know, could be used in this way. So I. think it's, I think it's the idea. Yeah. Cool. I've seen some people do stuff like they screenshot the demo so you can see the kind of, like, the buttons and you can click on it looks like you can click on things and then you click. on that and then it opens it. But, Mhmm. it's not the same as, like, you know, popping it up right in context. So, Yeah. You know, a gift to. a link out. That's probably. the best I tell people to do it or just like a button. to a link out, when they're trying to do that. But, yeah, super helpful. Yep. Just got them to get it in. front. But, yeah, Okay. appreciate it. Yeah. Yeah. Thanks for sharing. Thanks for coming on stage. And, like, I mean, this is a real issue that other people have. So I'll I'll try to, highlight that. Also, see if I can find the in the product wish list section, maybe you can find some other people to rally on this idea because, Mhmm. you know, your all your I mean, some of your competitors probably, people also want that in there. So it could be an a win win for all of you to get to get that going. So I'll see if I can find the link and post it in chat in a minute here. Yeah. There's one of those found it. yeah. I think we've been like, my partnerships team too has been trying to get some momentum. I think that's the one that's the largest Okay. I. just sent. If anybody else in the chat like, anybody else here, like, today with us is also wishing that there was a way to embed. Go hold this up. You know? Go go go go vote this up. As a community, we can try to build momentum around this too. So I will definitely go vote it up. Actually, no. I'm already upvoted. I think so. And I click it. Yeah. It went down. It went down well when I clicked it. So, yeah, I I. definitely Cool. okay. So I've I've wanted this from a long time. When I even when I when I worked at Focusmate, we were trying to put some embeds in there and and, couldn't do it. So, hopefully, hopefully, it's coming soon. I don't know who it was that, you said they launched a partnership with, but I think if they did something like that, that that should make it even easier to, like, support other ones because they've already got the technology in there. Diana voted as well now, so you got some more votes going that way. If, Yeah. It was a demo, which is a. kind of one. of Yeah. That's the one that I tried to use to, at the time. Yeah. yeah. Mhmm. So they've made a, integration when was this? Probably back in August, August. Okay. There was an integration that so that's why we were like, But. if possible? you seems weird to do it very specifically, though. Like, it would have been better if it was, if it was, like, more generic. Like, you just, like, like, yeah. for WordPress, for example, you usually have this option where it's, like, add custom CSS or add custom JS or something, and then you could embed that and then get it to work. So, Mhmm. cool. Alright. Well, we'll continue this together in the in the in the community, and, I'll try to see if I can find something in the back. If you wanna send me a DM through the community, then I can have your contact, and we can stay in touch there as well. I. think. my community pro you should be able to find my community profile because my big face is on the side of the the leaderboard there. Just click on me and send me a quick DM, and that'd be great. Cool. Awesome. And then I'll, see what other questions we got here, and we'll pop up. But thanks so thanks for being our first video participant as well. Like, that's awesome. You're welcome. Happy holidays. Alright. Yeah. You too. Thanks. Okay. So let's see what other questions we have that I haven't hit yet. Okay. Brennan, you had another you had another question. Right? So we can bring you back up on stage for that if you wanna come back on stage, or we can just talk it over here. And I think Mariana has another question as well. So let's see if we can get to those two here. So Brennan said, has anyone found a tool that can systematically generate screenshots from an app? I've been working with our engineering team to try to roll our own tool for doing this, but it's proving it's proving challenging. Okay. Interesting. So, if you're still there and you wanna jump on stage, we can talk about it or if you wanna just share in the chat. Are you trying to basically get screenshots of your entire app, you know, like, sort of one shotting it? Okay. You're coming on stage. Perfect. Yeah. I'll, I'll try to explain briefly. Basically, what I would wanna do is walk through the app in a systematic fashion. So you can think of, like, a a person navigating and tapping on all the UI elements. Yeah. Yep. Some way to kind of, like, similar to the way a web scraper might scrape a a website, Sure. scrapes. your screens and looks on the app. So we've been trying to use AI to do this, but the AI gets, like, stuck in dead end sometimes. And, yeah, it's not it's not ideal yet. Yep. So I was just. hoping somebody would know there's, like, already, you know, a tool out there for for doing this. That was kind of my my attempt. there. By the way, if, just if I could also well, I'm up up on stage. I I. don't wanna use too much time here. No. But last week, good. you talked last week, you talked about data connectors. I started looking into that for connecting, Okay. Vlad. Okay. And, my company is using the enterprise version ChatGPT, and, it looks like I'll use that. From what I understand from reading through the documentation, you have to actually get engineering resources to build an API integration. Do you is that your understanding as well for enterprise? You're trying to use so you're trying to use, you mean enterprise intercom. Right? Are you talking about chat enterprise? chat GBT using a a connector or just chat with your inbox. Yeah. Do you have, I haven't used the chat g p t connection, but the the when you say enterprise, do you mean, like like, the situation that you're having right now is, like, you you don't have to use API. You can use MCP. Have you tried the MCP, connection to to chat GPT? I I honestly haven't tried the chat g p t, MCP connection, but I'll have to try that now that we're having this conversation just so I can be better informed on it next time. Claude has a connector, so it's very easy to click and add it. But, chat g p t should have a way to do this. I just don't know much about the difference between enterprise and a regular. Let's see. One second. ChatGPT enterprise. I'm just gonna look it up real quick here. MCP. There is a connector from what I've seen, Oh, but, I was. chatting with with Finn. Like, I was asking Finn these questions, and it suggested that you would have to, like, create an app within Intercom and then Yeah. authenticate Oh. Oh, via OAuth and, yeah, use the API understand you want to integrate mean. I the I get what you're saying. Yeah. Yeah. Yeah. yeah. So, yeah, that's the reason why I recommend cloud all the time because because, Intercom's already built the data connector I mean, built the, authentication functionality. So I understand what you're saying. Yeah. So you'd need to you don't have to build an app, but you just have to go and, like, set up an, a new app because you need the API key. Yeah. And then and then once you have the API key, you can do the authentication. So, yeah, that should be pretty straightforward. If you go to developer, I think developer.intercom let me just confirm. Wait. Hold on. Developer. Maybe it's not. Developer I think I know what you're referring. to. But, Yeah. yeah, Develop it's I. just And it developers I mean, the with a plural, developer.intercom.com. And then, go there, and then you you create an app there. I'll put the link in the chat here. So you go there and you create an app. Just just name it whatever you, you know, whatever your connection's gonna be. And then in there, you can get your API key, and then you can use that to authenticate. Yeah. But I haven't tried that in in, in chat g p t, so I forgot that that step exists. But, yeah, that's that's a step you're gonna need to do. And then after that, it should be straightforward. You just connect to the MCP. You don't have to use the API. In this case, you just need the API key to connect to the MCP, I guess. Okay. That that's encouraging. Yeah. That's good to hear. I thought it might be. qualitatively different with enterprise versions of Cloud or ChatGPT. GBT. I thought you might need more developer resources. I don't I don't think so. But if you run into a problem, let me know. Like, just feel free to DM me, and we can maybe jump on a call and look at it because I'd be curious to see that too. The and I'm also gonna try connecting just Chat GPT regular to see how that works. I have the pro version. I think you can connect the, MCP, but I've just never done it because it's so easy and clogged. But, yeah, try that and see see what you think. As far as the screenshotting thing goes, let me look into that because I have used a few tools that are good at this. The the one tool that if you don't have one that just systematically screenshots it, the other the other one that a lot of people use is called I always run into this thing. Is it tank Tango? Yeah. Yeah. How to guides in minutes. Tango AI. I think that's the one that it it allows you to basically, like, just keep screenshotting as you go, and you can screenshot through a lot of stuff because it it puts it into, like, a walk through. So it makes more of, like, a process document. And so it can be a good thing to, like, use to feed, you know, Intercom or something, you know, when you're trying to build a new one instead of having a screenshot and then save them all in the folder and they're all in order or whatever. This, you can just you basically make a process document in in the process of it. So, the but I do think that I know another tool that might work to do screenshots. Is it an iOS app or Android or both? Or It's both. Yeah. And and Webex. oh, and web app. Okay. Okay. Web app is a little bit easier because I think you could use something like dataminerdot, dataminer.io, Yeah. The the web app is definitely easier. It's, most of our users are. mobile, though, so I'm hoping to find, like, an automated solution for Android and iOS ideally. Yeah. Yeah. I think there's definitely an option there. I would you might even wanna put this in the community as, as a post and ask that question, and then we can see if, other people from the community have found a solution. But I'll ask around because I know a lot of people that develop apps and, see if I can find a solution. I've got a vibe coding group too that, that I can ask right now. I'll just drop the chat drop your question in the chat, Awesome. over there right now too. that. And and that's a good reminder about the community. I signed up last week like you recommended, and, yeah, I'll I'll put those, Okay. in there. Yeah. Because it'll it'll definitely hit a larger audience of people than just, like, this one, conversation, and then, we can also pass it around to other people and see if we can, get some answers. Maybe the Intercom team also, sees it and has some thoughts on it as well. But, yeah, that's that's, that's an interesting one. AI I think AI just hasn't quite isn't quite there yet for that. I did run into, one guy who was developing an app where, basically, he had agents going through the it's through he had the agents go through the app for you. Oh, you know what? Actually, have you tried Manas? Or, like, what are you using for what were you trying to do with AI? Like, an agent agentic kind of approach? Yeah. We were trying to do an agentic thing. Basically, tell it, you know, Okay. navigate as a user would and try to systematically. get it to capture everything. Yeah. Yeah. Manus might actually be the one furthest, furthest down the path on this because they were doing this before everyone else. Manus.ai or manus. Is it I m? Wait. Hold on. Manus, m a n u s dot I m. Yeah. You might wanna give that a try and see. The, it's got quite a few functions for, like, agentic type stuff, and they were one of the first ones to, like, really do a lot of agentic stuff. They might be able it might be able to do that kind of stuff, first. The other thing is, what about, for the for the web app, I mean, for sure, Claude code with the Chrome with the new Chrome extension would probably, might might be able to do this well. But the but the mobile apps, I think, is gonna be a different conversation for sure. I'll I'll ask I'll like I said, I'll ask my group and see if I get any answers. And then if I if you post in the forum, if I get some answers, I'll post them there and share them Sounds good. Yeah. I'll share the link with you. And I think this would benefit a lot of people that work with mobile apps. as really time consuming to keep this up to. date. So, yeah, it'd be nice if we could automate it. Great. Great. That sounds good. Yeah. Let's do it. Diane just post something in the comments, which is a great thing to mention here that the intercom community has been, has been highlighted for, basically, the two different awards. And I also wanna mention Diana has also been Diana's also been, up for an award in this thing. And so it will be amazing for you to go and, vote us up, as a community, show, you know, highlight Intercom across the global, community of, communities, I guess. It's kind of an interesting one. Community of communities. But, yeah, this is all focused on community. So most engaged community and b to b community professional. Let's Diana I I've I voted the first time for intercom, not realizing Diana was in a separate category. And so I went in and revoted afterwards. So as long as you, like, only voted for one thing so far, like, you haven't voted for the other one, you can go back and vote again for both. So feel free to do that. I mean, Diana's really made this community, amazing for us. And for me, especially, like, I've been so grateful for the opportunity to, like, help other people and, you know, turn this into a business as well where I'm actually helping people, you know, way beyond what, you know, Intercom can do for a lot of people because they, you know, they they don't embed with the team and actually, like, work alongside them as much. With the bigger enterprise companies, they do, but with the smaller companies, a lot of times, they can't do that. Right? And so I've had the chance to, like, help teams do that because of Diana and because of the community, and I think that's why I keep pushing more people into the community. Yeah. It it celebrates all of us. Diana doesn't like me putting all the attention on her right now. That's that's because that's how she is. She's cares more about the community thing, but I'm trying to make sure we we we give her show her some flowers as well. Give her some flowers. But, yeah, this is this is about the whole community, like, experts, Intercom team. Everybody's made this happen. You know? Like, every day, the Intercom team is in there too, like, answering questions where they can, you know, getting rid of spam, marking, you know, marking stuff as best answers, things like that. So there's a lot of, a lot of work going in every day to make this work. And then we've got I shout out Julian, Julian and Milan and, and Connor and a bunch of other experts that are rising up in the community now too. If you if you click on speakers at the top, you'll see the the list of us. We are we're the top, like, four, community experts that have been involved with some of these events and and and answering questions in the community. There's a lot of, there's a lot of other people rising up in the fin, experts area too now. And I think that maybe we can also drop that if you're looking for an expert to kind of Diane has already added me, posted the chat. But, yeah, if you wanna you wanna see some of the experts, meet them, you know, hire them for something that you might need beyond just, like, having one or two answers here on the call, you know, all of us, all of us experts can help out with that. So I don't like highlighting myself on that either, but I do wanna shout out that Julian and, Connor and, Milan have been, like, really helpful in the community. I learned a lot from Milan, his answers in the community before I joined the community. And then I started answering questions in the community, and and now I've had the chance to, like, help others too. So it's really cool. Let's see. Did I miss any question? I think Mariana had one more. Did anybody else post any other new ones? Okay. Thanks, Diane. You're on you're on top of it all. I just okay. So, so Ma [Transcript truncated]