Transcript for "The AI-Powered Student Journey": Hi everyone and thanks for joining us for our webinar on the AI powered student journey using Workday Student. Before we begin, we do want to acknowledge the Traditional Owners of the lands that you're watching this webinar from and acknowledge that we're currently in Melbourne on the lands of the Wurundjeri and Bunurong peoples of the Kulin Nation and we want to pay our respects to Elders past and present. Before we start, we want to introduce ourselves. So I'm Michelle Gillespie, brand new to Workday. I'm about a month in, into the role of Principal Industry Advisor for Higher and Tertiary Education. And I'm joined today by my colleague Tristan Damon, who's also a Career Practitioner who's moved to Workday. Tristan's our Senior Solution Consultant and the most important person on this webinar. Tristan is going to take you through some demonstrations of the system and show you some of what we know you're here to see. Hi Tristan. Hey Michelle. Okay, before we get started today, we just have to review our product statement. You would have seen this before if you've already been through a Workday or Workday student demo. Today, we're going to be showing you Workday as it currently functions in our demonstrations, but we'll also be making some forward looking statements and showing you some demonstrations about some features that are currently in development. So please make sure that any purchasing decisions you make about Workday are based on Workday as it currently functions. And I will be sure to call out when we're looking at forward looking features and features that are in development. So, Michelle, back to you. Thanks, Tristan. So we want to just give you a bit of an overview of what we're going to be running through today and what Tristan is going to be showing you. So we're going to take you through personalised student onboarding journey, specifically for a student who's going on placement. Showing you how to set students up for success from day one and how we can tailor this experience. We're going to do a little bit of a deeper dive into some academic planning and show how it actually really genuinely is possible for a student to enrol in less than a minute. We're then going to show you some cool AI powered features particularly around academic credit assessment which are really exciting. Then we're going to finish off with some amazing data analytics and dashboards demonstrating how we can spot a student at risk really super early so we can intervene and help them straight away. But before we kick things off, we actually wanted to share a little bit about who we are and why both of us moved from our roles within the beloved university sector where we've spent most of our careers and joined Workday. Starting with you Tristan, tell us a bit about what you did before joining Workday. Thanks Michelle. I've spent about sixteen years in the tertiary education sector. So worked in a university, a dual sector university, and also at one of our tertiary admission centres in Australia. So for the first six years of my career, I was working at Griffith University, and I worked in frontline student administration, exams management, credit transfer, school administration and academic governance. And then I moved over to RMIT University where I did a lot of work in academic governance and quality, and also did some work in university IT projects. As part of my time at RMIT, I was also part of the project team that implemented Workday. So it was a great privilege to be part of that process. And I also worked at the Victorian Tertiary Admission Centre for about a year working on their new student facing application. So, Michelle, did you want to tell us about your background? Thanks, Tristan. So I have been working within universities for more than thirty years. I'm not going to give you the actual number, because that'll give you way how old I actually am, although there's some things a bit later that may give that away anyway. But mostly I have worked in and around student administration in registrar roles, I was head of timetabling for quite a while in my career, faculty management roles and student experience roles. Actually started my career at Victoria University following the Dawkins reforms in the 90s. That might give you away how old I am. And I worked at VU for a long time, starting as a casual there back in the day while I was studying as a student as many of us did we study and work at the same time so that's absolutely what I did. But I ended up my time at BU in that stint specialising in timetabling That's actually what then took me to the University of Melbourne where I then worked for about twelve years. Started there heading up the timetabling team at Melbourne but held many roles including faculty roles. I also worked on their student management system implementation in the early 2000s as well. Then from there I went on to work at Swinburne University where I was there for almost eleven years and worked as Registrar and Director of Student Administration. I actually ended up picking up along the way the library, which was very new to me. Loved learning all about how libraries worked. I'd only ever been an avid user of a library, never actually looked after one before. Very exciting. It was one of the highlights of my career learning how libraries work and looking after that team there. And then my next university role, I moved back to VU. So back where I started as the Chief Student Officer and Registrar there, where I looked after the entire student life cycle from first inquiry all the way through to graduation. And I also had the Well-being Services looked under my remit there as well, which was another new one for me. I hadn't looked after the Well-being portfolio before, but again, it. Always love learning new things. And I was at BU for almost three years, not quite three years, almost three years. So yes, that's my career. But Tristan, what made you choose Workday? There's a few things. Just going back to my time at RMIT, I did a lot of work making incremental improvements to student administration processes in their student information system. And it was really rewarding work. I got to work with with IT. I got to work with people across the business and the university. But at at the end of the day, we were, you know, putting on Band Aids. We were building extensions to to systems that were twenty plus years old. So I was really looking forward to to seeing some transformational change to student administration from the get go before we talk about building On top. So, again, as part of that Workday implementation project at RMIT, Michelle and I both were part of the initial Workday Student Advisory Council. And with the the time I spent with Workday during that engagement, I thought to myself, well, this is this is a really modern interface. Yes. There's some localizations we need to work through, but I thought this is the future. You know, this is the starting point for, you know, the the modern student experience. So, yeah, I joined Workday last year, got to got to meet the team who have been working with higher education institutions in Australia. And I've had a great time and really great to have you join us at the end of last year, Michelle. How about yourself? Why did you choose Workday? Look, very similar from you, but probably maybe a little bit more nuanced that aligns with my career goals. So I've always, for as long as I can remember, wanted to deliver a student experience that was seamless, connected and just worked. So just like we don't enjoy booking our flights and accommodation when we're going on a big holiday, students don't come to university or TAFE to do admin and complete forms. They want their onboarding experience to be seamless and connected and just work beautifully. As we know as a sector, we're probably a little bit away from achieving that. So, I'm very excited to try and deliver on that goal. Know, are Gen Alpha this year. They are our current students or our next generation of students and they are the first generation that are 100% digital natives. They expect everything to work and be streamlined and be AI enabled and for it to be a really slick digital experience. I actually truly believe that Workday is really set up and poised to deliver on just that. So I want to be part of that exciting journey. Nice. Nice. Just moving on to, I guess, the sector more broadly, so the tertiary education sector more broadly. What do you see as the big emerging challenges that are affecting institutions at the moment? Wow, big question. Look, the sector is at an interesting moment in time. I mean, have been for a little while, but there's a lot going on at the moment and a lot that we need to consider and that the sector, particularly in Australia is really grappling with. We're dealing with so many regulatory, financial and social challenges. So we're not only dealing with just the world generally, but we're also grappling with what's our social licence? What's the point of the university? So people are starting to really ask those questions. We've got a new regulatory framework. We've got the introduction of ATEC, the student ombudsman's here. We've got changes at TEQSA. We've had the University Accord making lots of changes for a while now and continues to do so. Funding changes related to international students have been an ongoing and continue to be a big challenge for us. The introduction of managed growth caps for our domestic students, the National Code against gender based violence, bringing TAFE and Higher Ed as sectors closer together another personal goal of mine. I just really want to see those sectors joined up. Very keen to see where we can take that as an industry. We've got mergers. The new Adelaide University has just gone live on January 1, and that's before we even think about the global situation and global pressures and uncertainty that are going on. So that's just to name a few. And all of that's happening at a time where we know that more than half of our universities have actually posted deficits in 2024. So we're starting from quite a constrained base. There's a lot going on at the moment. Yeah. Yeah. Just a few things. And look, as much as I'd love to sell a system that solves every problem that a university may be facing, do you think are the challenges that the sector is facing that Workday can help with? So to be honest, as we've said, there's lots. But I think the one thing that I'm excited about and the challenge that I genuinely think Workday can help with is really just ensuring that our students as they start their university journey have a simple onboarding experience. So at every moment, at the moment, we need to be able to deliver a connected experience for them. But to be honest, in order to do that, most universities at the moment are pulling information and data from multiple sources to really sort of cobble together how we can deliver that using different systems to solve that problem, sending out endless emails, SMS messages, phone calls to students, really just to make sure that they're simply enrolled in the right unit in the right order and they've got a timetable that works that fits in with their lives and that they've completed all their various compliance steps, they've deferred their fees properly through completing their ECAS. There's just a lot going on in that space that we don't really make that easy for students. I think it's actually quite challenging. And I genuinely believe that Workday is actually in a really good position to solve that onboarding experience for our students. And we can tailor it down to as granular level as we'd like as a university. We give them that opportunity. So consider as you're setting up your journeys for onboarding a new student you can tailor an experience for a first family student where you might want to actually point them towards additional academic support and settling in sessions on how to actually be a university student. A student going on clinical placement has lots of additional things like vaccinations and things that they have to think about to be ready for placement. Rural remote students have got you know again additional challenges they may need help with accommodation. Students pathowing from TAFE will have a unique experience international. Vice Chancellor's Award recipients you may want to invite them to special events. Students who come from a particular suburb or a particular school or whatever it looks like, it's totally up to the university. You can absolutely tailor an onboarding experience using Workday to suit as many or as few or as varied needs as you like, which I think is actually really exciting and a game changer for the sector to be honest. So I'm super excited about that. But that's enough from us Tristan. Let's actually see some of this in action. So I'm actually going to hand over to you so that you can show us some examples. We're just going to start a demonstration with a look at Journeys. So that was what Michelle was talking about at the end of our little conversation there. What Journeys are a way to bring together a whole bunch of resources, including tasks within Workday, articles published within Workday, links to external sites and resources like videos and images to help students make sense of complex student administration processes, like enrollment or in the case that I'm going to show you, getting ready for clinical placement. So let's start off with the Workday homepage here. A few things I'll walk you through. So first of all, we've got these quick links that I can see. And then I've got this awaiting your action card. So this highlights actions that have been assigned to me as a student to run through, and then we'll look at that in more detail soon. And then we also have these announcements. So these can be configured for different cohorts. So if you wanted to have different announcements for undergraduate students, postgraduate, for high degree by research, if you wanted to have announcements for your elite athletes, then it's all possible to target students in particular cohorts as well. And just scrolling down very quickly, we've got some timely suggestions. So I can see that there's an amount due on my account. And I can also see that I can apply for a payment plan as well. So I've got this journey here, so let's have a look at journeys in Workday Student. Now just before I dive too far into this demo, I just want to let you know that this is all something that I have configured without needing to get help from, you know, any technical experts within Workday. This is all able to be set up with configuration and without having to code anything. So so all of this is is able to be set up by your administrators without having to engage an IT team. So going back into the student persona now, and I'm learning about placements. So first of all, we've got this little racetrack at the top here. So that'll show me how far I'm going through the student journey, and then I can see the groups of steps that I need to complete as well. So starting off with the first step, I'm being asked to review an article. So I'm just gonna have a look at that within Workday. And that article is published within Workday. I can see the original source document that that comes from as well as links to related articles. And then I can also see that there is a recommended step as part of this step group, and that's to review another article about supporting documentation that I need to present to be eligible for a Commonwealth PRAC payment. So I'll just run through that there. Now we'll move on to the next step, which is presenting us with some additional resources to get us ready for work integrated learning and get us ready for that clinical placement. So it's another article that we've published within Workday. And then finally, there's two additional steps. So one is what's called a to do. So as you can see, there's a due date associated with that to do, and that's to go in and complete my onboarding tasks, which I can see if I click on that little inbox there. So I'll just very quickly show you what the what the task inbox looks like. There's all different kinds of tasks that have been assigned to me as part of my onboarding, confirming my contact details, signing off on university policies that have just been introduced, a new assessment or an academic integrity policy, for example. So again, that policy is published within Workday, so I can review that. And then because it's a demo, I'm not gonna read it in detail, but I can agree to that and submit that. But just going back to the journey, I'll complete that step, and I'll take you to another task that we've configured as part of the journey, to make sure that students are onboarded properly and ready for their placement, and that is to get them to maintain their student documents. So there's a link to a task here within Workday. And then we're asking students to supply their vaccination certificates and they're working with children checks as well. So Tristan, if I am a staff member as well as a student and I've already provided you or the university with some documentation, so for example, I've already given over my COVID vaccine information, would I be asked for that again as a student or would that carry through? In that particular instance, I think it depends on how you've got the, like, the individual tasks and pages set up. So I I would expect that you'd probably need to submit it twice. So one for employment purposes and, you know, one for your student purposes Unless, you know, as a service team, you know, you've got this employee who has a COVID vaccination, they could then take that item and then put it against that particular task in Workday. So that's a possibility. Yeah. And so we could configure it so that you don't need to duplicate providing. Yeah. 100%. Yeah. And I think oh, sorry. You go ahead. Oh, no. No. I was just saying that sounds really positive because, know, nothing worse than providing documents that you've already provided, having to give them over again. Yeah. A 100%. And I think just the other thing to point out too, just in the context of of how we've set up this particular journey is, you know, I'm point I'm pointing to like a broad task for the student to upload their student documentation. If you've configured other tasks and action items that are more specific, so like, you know, in this case, it is provide your vaccination certificate or, you know, provide your your updated PISA form. Start PISA. ECAF. ECAF. Yes. Electronic Commonwealth Assistance form. I still remember. In that case, then, you you can point to those particular tasks in the journey as well. So you can be as broad or as specific as you need to be. Fantastic. Thank you. And that's the that's the student view of of Journey. So I've been able to see a whole bunch of information to prepare me for placement and give me advice in terms of what I need to supply to the university to make sure that I'm eligible for Commonwealth practice payments and that I'm eligible to go out on placements myself. Now let's have a look at the staff view of what this looks like. So now I'm logged into Workday as a staff member. I'm I'm doctor Brian King, the director of enrollment services. And let's just say that I've been asked for some advice in terms of how effective the journey is that I've set up for students commencing practical placement. So from here, I can just go into my journeys workspace. And we can see there's that journey that we'd assigned to to Megan, our placement student. Then we can click on that, and we can have a look at metrics for that particular journey. So here we can see the average days to start a journey after we've assigned that to a student and how long it usually takes them to complete it. And then we can also see an overview of steps in the journey, including, you know, what's been started, what's been left. We can see an overview of step top usage. So let's just say I didn't configure this journey and I wanted to have a good idea of what's included in it. All of the different step types would be outlined to me here. So I can see that most of the steps in this journey are presenting articles to students. And then finally, I can see the step analysis. So I can see the types of steps that students have completed the most and those that are sitting with some action to be taken as well. So then that would give the administrator, so me, in performer role, an insight into how students how they're going in completing these tasks. We could put some extra help in there if we needed to along the way if students looked like they were struggling to complete particular tasks. A 100%. And like, let's just say that, you know, in most cases, the the step that is taking the longest for students to do, you know, is that to do leading into that task to maintain their student documents. That can be a call to action to us as administrators. So it might be maybe we need to refine this journey so that it's less sticky or maybe it's that's the required part of the journey, and we really need to engage our students to make sure that they jump in and do that. So we might reach out to our student success advisors or to our student facing service teams to reach out to those students and say, hey, your journey is due in a couple of weeks. Maybe it's time to get in there and upload those documents. Yeah, fantastic. To be able to see that in real time is really good. Yeah. Okay, so now we're going to take you through some examples of onboarding and enrolment in Workday students. So when we talk about enrolment or class enrollment in Workday, it's referred to as registration, and we're registering in course sections instead of classes or offerings. But more on that later. So first up, I'm just gonna go to my inbox here, and I'm gonna run through some tasks that have been assigned to me as part of the onboarding process. So I'm being asked to confirm my contact details, being asked to confirm my name, some biographic and demographic data. And like I showed you in that demo with Megan before, I'm being asked to review an academic policy as part of my onboarding experience. So artificial intelligence, academic integrity, hot button issues in higher education at the moment. So you can use onboarding as a way to get these kind of policy instruments in front of students as they're preparing to enrol. And then finally, I just wanted to show you this example of including a questionnaire as part of your onboarding experience. So this is a great example of using Workday to check-in with your students. So in this case, if I was experiencing some issues with my my study or issues that were impacting my potential academic success, then I could say, yes, I need help. And then there's branching logic in that questionnaire to detail what I'm going through so that an adviser can reach out to me. But in this case, thankfully, I'm doing okay. And I'm just gonna say I'm good to go. So now that I've completed that onboarding, I can jump into my academics hub. There's a few things that we'll show you here. So first of all, the academic hub is essentially where students come to monitor their progress throughout the degree and engage in student administration tasks like enrollment and retrieving unofficial transcripts and things of that nature. So first of all, there's some announcements that we've configured at the top of the page. So there's an announcement from our team learning and teaching Leo, and he's saying that you're good to enroll for semester 01/2026. And then we can also see this video here, which would guide me through the enrollment process if I needed help. If there were any holds on my account, so for example, if I had overdue fees or anything of that nature, then that would appear here. And we can also see that I've been assigned advisors. So I've got a financial aid counselor. I've got an academic advisor. I've got a a well-being advisor. You could have advisors configured for like elite athletes with coaches and things like that. And I can request that appointment with an advisor live within Workday as well. And then I've also got a view of an upcoming registration appointment for semester 01/2026. So we're going to enrol in classes. But before we do, I went to a lecture to learn about internship opportunities in my Bachelor of Economics degree. So I want to update my academic plan to see if I can do my capstone course, which includes the internship a little bit earlier. So the academic plan is a feature within Workday that allows the student to plan out their studies for as many teaching periods that are configured in Workday. So we can see my plan for previous academic years, the current academic year, and even the future academic year as well. So I'm gonna update my plan. I'm just gonna make sure that I'm looking at the correct year. So we're looking at the 2526 academic year. So the academic plan. I can add courses to the plan. I can remove them. I'm gonna remove the selective, and then I'm gonna drag and drop my major into my plan. And I'm only gonna see courses that correspond with that particular requirement. So I can see my capstone course here. And then when I select that, I immediately get advice that says I'm not eligible to enroll. So if I needed more information about that, I can just click into this icon here, and I can see that there's an additional two courses that I need to complete before I'm eligible to do my capstone. So, again, coming out of the demo and just speaking to my personal experience providing enrollment advice to students in Degrees at Griffith University. I'd be printing off the student's transcript. I'd be printing off their degree structure from the website, and then I'd be ticking both off. And then I'd be giving the advice to the student, and hopefully, they keep that secure and they enroll and everything's hunky dory. But they might lose that piece of paper as well. We might need to go through that process again. Don't have to worry about that in Workday. It's all live within Workday. It's all based on the curriculum information that we have set up in Workday. So we have we have our programs. We have our program structures. We have our courses, and we have what are called eligibility rules set up in Workday as well. So an eligibility rule is effectively a prerequisite, but eligibility rules can be set up for all different kinds of for other applications as well. Let's just say if we had a a course running at a particular time where we only wanted elite athletes to be able to enroll in it, then we could set that as an eligibility rule as well. Great. And this is all configurable. So the university can decide and set this up however they want it to be set up. And the other thing that jumped out at me when you showed it before Tristan was that immediately showing that the student wasn't eligible so they didn't have to sort of complete a whole lot of steps to get to the end only to be told sorry, you're not able to do that combination and they'd have to go back and start again. That's amazing that they get to see it immediately. You can't do that so that they don't waste time setting something for class. Great. Yeah, just that capability for students to self serve. There's more information available to them in terms of how they're going through their degree. They can still reach out for help, but there's more available to them in the system itself. Yeah, fantastic. The other question I've got while we're in this screen Tristan, if you scroll up to the top, I think you've got different academic years there set up ahead So of if my university only goes one year out, for example, or they might go ten years out, are we able to accommodate sort of both ends of that spectrum? Yeah, 100%. So I can only plan for as many academic years and teaching periods that I've got configured in Workday. So if I was a bit guarded around that and I only wanted students to plan a year ahead, we can facilitate that. But I know I've worked at institutions where we had the academic calendar set up ten years in advance, and we can facilitate that as well. Great. Sounds really good. Thank you. Awesome. Alright. So I can do my capstone earlier. So what we're gonna do is just enroll in the courses that I wanted to do, you know, before I went to that little seminar. So we're gonna go to my save schedule. A save schedule is a function that allows you to save a cluster of classes together so you can process enrollment in that cluster in a series of clicks. So before I do that, I can see that this particular save schedule has an alert on it. So let's click into that alert, and it says that I've got a time conflict between two of the courses I'm wanting to enroll in. So let's go in and edit our save schedule so that we can resolve that can resolve that conflict and enroll. Okay. So just pointing out, we've got this this wonderful colorful interface here. It shows each of the courses that I'm wanting to enroll in and the the time slots that they're available in. As we can see, there's that class there between, those two courses, Econ three five five and three one two that we were alluded to earlier. So in this case, I'm just going to drop Econ three five five. But that's a core course, so I still need to do it. Let's see if there's any other offerings available. And there's one that's available in the morning, so we're just gonna add that. And then we can see that there's no clashes anymore, and I've got a very busy, very busy morning all throughout the week. But thankfully, I only have to come in in the afternoon a few times throughout the semester. So Tristan, if I follow-up you just showed us, you basically showed us that if the draft timetable came out a few months before enrolment opened, we could pre plan everything we wanted. So it's all set up. It works in with our work schedule or our childcare responsibilities or just life generally, soccer practice, whatever it is, we can set it up ahead of time. And then once enrolment opens, we can go in and pretty much just hit the button and make it all work. But the other thing that I saw was that it's essentially bringing the timetable to the front of the experience for us. Rather than doing all that planning and then getting the timetable and finding out that we've got clashes at the end, we can actually do that upfront. Yeah, 100%. What you've said there is correct. Just to clarify a few things upfront. So this this little timetable that we've got here is based on room and meeting pattern configuration that we have in Workday because we're a smaller institution, but we could just as easily integrate with our our third party timetabling and room optimization solutions so that we could bring that timetable data in. So, yeah, like you said, if you've got your draft timetable sorted, you've integrated that with Workday, then students could line up those safe schedules before enrollment opens and and get a clear view of what it is that they they wanna do and that it can fit in with their life obligations as well. And probably just on that note, let let's just say there's a few different times and a few different schedules that suit. You could set up multiple save schedules. So that way you're able to contingency plan as well. So if I didn't know ahead of time that if I was going to get a work shift on a Thursday or a Tuesday, you could set up something that worked for both. Yeah. Exactly. You could you could say one up that frees up your Tuesday and frees up your Thursday. Yeah. Great. Wow. Fantastic. No. Not a problem. So now that we've got that safe schedule and we can see that that alert has been resolved, let's go ahead and enroll in those courses. I'm just gonna click register, and then we can see that it's inherited all of those class selections, from that safe schedule that we updated before. And then we just click register. And boom, I've enrolled in five courses in a series of two clicks. So pretty cool. And and I know in my experience, different to to what I've seen in terms of other enrollment experiences as well. Fantastic. So in this next segment, we're going to look at some features that are in development at Workday. And this first one that I'm gonna show you, I think, has some applications in the postgraduate space for Australia and New Zealand institutions as it demonstrates how I can apply for an exit point in a particular program that I'm enrolled in. So for the purposes of this demo, I'm going to be Sarah, and I'm enrolled in a business degree, and I have a minor in information systems. So I'm just gonna start off this video. In the top right hand corner, you'll see a sparkle. Whenever you see a sparkle, I'm conversing with an artificial intelligence agent, so an AI agent. So I'm in the education overview page, and I'm being I'm being told that I'm actually really close to completing a certificate in business analytics. So I'm like, cool. Show me more. And Workday is telling me that this particular course will incur an additional cost. It has some additional units that I need to complete, and it also surfaces some career insights for me to consider as well. So this sounds pretty good to me. So I'm gonna interface with the agent, and I'm gonna apply to study this program. So first of all, I've got some questions. So I asked the agent, you know, do my loan arrangements, do they carry over to this new certificate program as well? And based on how we've trained the agent, the agent can confirm, yep. That's right. Your your financial aid will carry over to your new degree, so that's great. I confirm for the agent, let's add that certificate program. So now we're kicking off a business process. So the agent's confirming with me, you want me to add the certificate in business analytics. I say that's right. And then there's an additional step for me just to review some high level details. And I say, fantastic. Sounds good. Please submit the request to add the certificate. And because this is part of a business process that's configured within Workday, I can actually see who's going to be assessing my application for that certificate as well. So in a postgraduate contest, if there was an exit point for my degree, the AI can surface that for me and say, hey, you're one course away from completing your graduate certificate, for example. And and then I could go through that business process to apply for the grad cert. Now moving on to our next demo, I'm gonna talk about the student administration agent. So this is an artificial intelligence agent that has a few different capabilities. To me, it's really exciting. I did a lot of work with transfer credit at Griffith University, and it's a really important process. It has a lot of risks and policies around it. So you might be thinking I'm a little bit hesitant to pass this over to an AI. And to that, I say I understand. But also keep in mind that Workday's artificial intelligence processes out illuminate processes are built on the principle of having a human in the loop. So we're not just handing the keys over to AI. AI is gonna surface recommendations. It's gonna surface data that's gonna augment my capabilities as an administrator. So that's what's really exciting to me. I'm going to show you two of the capabilities in this little sequence. So first off, I'm gonna show you the transcript processor. So in this case, I'm looking at my transcript workspace, and I can see that there's been a hold put on one of the transcripts that I've uploaded to Workday. So when I upload these transcripts, Workday can extract the results from from those transcripts. So in this case, I'm talking to the agent, and the agents told me, I've put a hold on this particular student's record because the transcript that's supplied doesn't contain complete results for all the courses in the transcript. And then I'm conversing with the agent, and I say, okay. Thanks for thanks for letting me know about that. Please notify the student. And there's that button there to notify the student, and then the student administration agent immediately pings notification to the student to supply a completed transcript. Fantastic. So that's taking all of that assessment time away for me as an assessor, because it's already telling me there's missing results here. So we know that that means we need to go back and get an updated transcript so that it doesn't have the missing results. And we can just tell the AI basically to go away and tell that student, advise that student they need to come back with a completed transcription. Other than checking it and assessing it as a human, the AI is doing all the hard work. A 100%. It saves me from writing an email. All I've got to do is click a button, and then I can move on to assessing the next student's application. Amazing. So, yeah, pretty pretty amazing stuff there. And the next scenario I wanna show you, it's me interfacing with the agent. The agent has suggested that we award credit to a student based on their prior studies. And I'm asking, why has this particular course been suggested for credit transfer? And then the agent comes back to me to confirm that, first of all, the the course times are semantically very similar. That wouldn't be enough for me. Definitely not for my for my manager back in the day. So the other insight that it surfaces is that that course is part of 30 articulation agreements at our institution. So for me, if we're giving credit for that course for students in 30 other different programs, then that'll work for this one as well. So that would have saved a whole heap of effort referring to your credit precedent databases, things like that. It's all set up within Workday. Fantastic. So you might be thinking Workday is doing all this work with artificial intelligence. That's great. But, you know, how do they have insights from industry to make sure that what they're developing is actually gonna be of use to institutions. So I'm very proud to say that there's 14 institutions that are adopting our credit transfer functionality and some other functionality that utilizes AI that we're developing. So they're early adopters. They're using it before it's released generally. And there's also 22 institutions that are design partners for our student administration agent as well. So rest assured, we're not developing this in a vacuum. We are consulting with institutions, with industry to make sure that the functionality that we're building and the artificial intelligence processes that we're building are safe and and ethical as well. Amazing. Sounds really good. Can't wait. Okay. So to to close-up the demo portion of our of our time today, I'm gonna take us back into Workday. So this is Workday as it currently functions. I'm gonna show you some of the reporting and analytics capabilities that are available in Workday right now. So again, I'm logged in as Brian King, I'm our manager of enrollment services. And I'm gonna jump into a dashboard. So we've got our enrollment management dashboard here. Just a few notes about dashboards in Workday. They're all configurable. So if there's additional reports or visuals that you want to include, that's all able to be included as part of your configuration. As we can see, we've got some reports here, enrolment trends, student revenue. But I've been talking to my colleagues in the university about a change to our academic risk policy. So currently, we only monitor fail and withdraw grades for our cohorts. So in this case, I'm gonna jump into this report, and I'm gonna have a look at the computer science department. So when we see hyperlinked elements in a Workday report, that means we can drill down in more information. So these are withdraw and fail grades for our computer science department. Just gonna click into that. So that brings up all 32 student results. And I can scroll down. That report's live. I can filter that. I can cut however I like. So in this case, let's have a look at course and academic period. So this will show me all the students that have failed and withdrawn from courses offered by this department in each teaching period. So I've been able to cut that report live in Workday, and you can see where those fail and withdraw grades appear. And again, if I wanna drill into that in more detail, I've got those hyperlinked elements in the report as well. But yeah. So the institution's talking about changing its academic risk policy so that a student that's failed 50% of the courses in their previous teaching period would be flagged as at risk. So I've created a report within Workday, and I'm just gonna show you what that looks like. So again, this is a report that I've I've configured to prepare for this session. I didn't have to engage any technical experts at Workday. This is all purely based on my knowledge of configuration in Workday Student. So in this case, I've configured a report that says, Fermi all students who've failed more than 50% in a recent teaching period. So let's filter that report so that we're only looking at students who would be at academic risk. Now I have a full list of students, including the teaching period and the courses where those failed occurred. So that's a report that I've configured within Workday. Took me about half an hour. And that was purely because I needed to understand how to set up things like fail percentages in the context of configuring a report. So I didn't have to engage anyone else. And from an institutional context, if I was a manager of academic integrity or a manager of assessment, then I could do this within Workday if I had appropriate access to those student records. So I wouldn't need to engage IT or our data and analytics team. This is all available at my fingertips. And so you could theoretically do it if as soon as the student fails one subject, you could flag them straight away if that was what your policy said or that's what you wanted to actually have oversight of? 100%. So yeah, if we were testing other definitions of academic risk, and we wanted to see what that would look like from a reporting point of view, there's a lot of flexibility in terms of how you can configure custom reports in Workday. Yep. And then presumably, again, from each of those, then you can have an action associated with that. So if that is to trigger an email or an SMS or set up an advice that they need to come in and speak to an adviser and need to make an appointment with an adviser, you could do all of that within the system as well. Yeah, 100%. There's a few different ways you could go about it. One, you could set up your students at risk as a cohort within Workday and then manage messaging and the assignment of things like journeys. If you wanted to configure a student journey to help students access resources if they're at risk, then you can use that cohort to drive a lot of the messaging as well. So there's a lot of flexibility in terms of how you can leverage this data. And easily changeable too. So if that's not working and you want to adjust as you go, it didn't hit the mark, then you can do that really easily without having to engage IT. Absolutely. So I could even do that through this report. I can jump into this custom report, and then I can click Edit, and then I can edit the parameters of that report logged in Workday as well. Too good to be true, Trista. As someone who used to write a whole bunch of SQL, I agree. I'll never have to worry about that ever again. So I wanted to show you one more example of a report within Workday, and that is from a student success point of view. So I'm logging in now as doctor Audrey Hodges. I'm a head of school, and I'm gonna have a look at our faculty teaching and advising dashboard. There's a whole bunch of information that's available within this dashboard. But what I wanted to focus on was my advising cohort. So these are all the students that I'm responsible for looking after. Again, this is part of a configurable dashboard. So there's links to tasks. There's links to other reports. There's other visuals that I can see as part of this dashboard as well. But let's just say I'm checking in on my students today, and I wanna see how they're doing. So I can jump into this report live in Workday, and I can have it take up more of the screen real estate as well. So with this report, I can see my students, whether they receive equity accommodation. So what accommodations have been set up for them, whether they need more time to study an exam, anything like that, whether there's a hold on their account. So if my students are coming to me saying, you know, why can't I enroll? Then that information is available at an indicator level to say, well, there's a hold on your account. You might wanna go have a look at that. You can even see the hold reasons if you wanted to go into more detail. I can see the program of study for each of my students, how far they are through the degree in terms of their class standing, whether they're first year, second year, third year. Then I can see some other factors as well. So I can see indicators relating to their grade point average, whether that's increasing, decreasing when they were last enrolled, whether they're enrolled for the next teaching period or not, and their percentage completion for the degree as well. So this is a delivered report within Workday. But again, it's all highly configurable. So if I wanted to have it so that student photos weren't showing, for example, I could restrict that through security. I could just take it out of the report. There's a whole bunch of options in terms of how I manage that. Alright. So what I what I wanted to highlight for us all here is just the the quality of the data that's available to your student success teams who are providing advice to your students and also the the depth of information. So again, if there's hyperlinked elements within these reports, then your student success advisors can click into them. The indicators are available to get a high level view of how your students are going. You know, that's a real differentiator of Workday in my view. So straight away, as soon as the student's GPA, for example, started trending downwards, you know, the the success team will be able to see that in real time and that could intervene immediately. Yeah. A 100%. Sounds perfect. Okay. So that's the that's the end of our demo segment for today. So, Michelle, if people wanted to reach out and contact us, what should they do? Absolutely, Tristan. So we've got the team up on the screen for you now. So this is our sort of core team. All of us, any of us would be very, very happy to speak to you about anything that you saw today or anything or any other questions you've got about Workday. The best way is to reach out to us via LinkedIn and you can click on the links that will be provided to find us on LinkedIn directly. Great stuff, Michelle. Also wanted to let you all know that Elevate is coming. So for our colleagues in New Zealand, Elevate Auckland is scheduled for the April 29. And then we have Elevate Sydney happening on the May 26. So we hope to see you there. Like Michelle said, LinkedIn is fine. Emails are fine, but we'd love to see you in person as well. So thank you so much for your time today, and we'll just run into a quick Q and A, and then we'll close-up. Great. Thanks, Tristan. So a few questions have come in over the last little while that have been really burning topics. We did want to just take a moment to address those questions with you while we've got some time with you in this session. The first one, is really around AI. So that's the hot topic of the moment. So Tristan, what what other AI features are coming, for Workday student? Yeah. So AI Workday, we see that as the the future of work and and the future of student administration as well. So there there are some other AI features in development that I didn't show off today, but they're particularly centered around helping students troubleshoot enrollment and also optimizing their safe schedules. So that that demo that we showed you before, that timetable view, you're able to add additional filters to that view to make it easier to to block out time in your safe schedule. So like you were talking about before, blocking out Tuesdays and Thursdays so you can go to your soccer practice, things like that, or or even searching for particular days of the week and locations as well. So there's additional filters that you can add into your safe schedule, which is really cool. And even even taking a step back and thinking thinking about what AI features are in the platform already, there's some machine learning at play just to suggest particular prompts for configuration. So I know when I'm setting up things in Workday, you know, Workday might suggest to me this this particular thing that I'm setting up relates to this student process based on on what I'm doing as well. So there's there's AI features that are in the platform, and there's plenty of exciting stuff that's coming as well. Yeah, fantastic. So the other burning question that we've had a lot of people ask us about is Taxi and does Workday support Taxi? So where are we up to with that? More than happy to jump into that one. So Workday is working with four partners. So Deloitte, KPMG, Accenture and Cognizant. And they are building essentially a a taxi module on the Workday platform. So it's not a separate application. It actually sits on Workday. It's UpdateSafe just like every other piece of Workday. And, essentially, what they're doing is they're they're building that requirement so that sorry. They're th [Transcript truncated]