Video: Opening Remarks: Bridging the Experience Gap | Duration: 720s | Summary: Welcome to the Pathify Customer Summit 2026! 🌟 We’re kicking things off with Pathify's Head of Alliances Shana Holman to explore what separates a good digital experience from a truly transformational one. The perfect storm facing higher ed isn't slowing down, and the institutions who will come out ahead are the ones who treat digital transformation not as a destination, but as an evolving strategy. Join us as we bridge the Experience Gap and transition from a simple utility to a true Campus Experience Platform (CXP). This session sets the stage for the day, exploring how a digital home — not just a dashboard — drives long-term student belonging and ROI. | Chapters: Welcome and Introduction (2s), New Chapter (88s), Summit Overview (157s), Event Logistics (232s), Event Welcome & Context (310s), Closing Experience Gap (432s), Next Phase Vision (563s), Closing and Breakouts (607s) Video: The Power of Peer Connection: Inside Collegium 2.0 | Duration: 1568s | Summary: 🐨 Discover Collegium — Pathify’s one-of-a-kind customer success and community hub. In this session, we’ll showcase the redesign behind our one-stop-shop to help you find answers faster, connect with peers and directly influence our product roadmap. More than just a resource hub, the Pathify community comes to life in Collegium. Looking for a specific playbook or just want to see how other institutions solve the same challenges you face? This session will serve as your guide to leveraging the full power of the Pathify network. 🤝 Video: Dashboard Creator: Architecting Personalized Campus Experiences | Duration: 2708s | Summary: Are you unleashing the full power of Dashboard Creator? 🎨 Join us to see how peer institutions build dynamic, personalized dashboards for every user. We’ll dive into fresh strategies to scale your impact across the entire lifecycle — showing you exactly how to craft tailored, high-engagement experiences for everyone from prospects and students to alumni and parents. | Chapters: Welcome and Introduction (1s), Poll Results Review (205s), Audience Segmentation Approach (321s), Dynamic Dashboards (593s), Audience Poll Results (869s), Role Assignment Logic (1192s), Iterative Development Approach (1299s), Student Feedback Testing (1363s), Testing in Production (1555s), Widget Implementation (1652s), Q&A and Polls (1838s), Alumni Integration Management (2158s), Conclusion & Success Stories (2371s) Video: Students as Stakeholders: Co-Creating the Campus | Duration: 2708s | Summary: The most successful digital hubs aren’t just designed for students — they’re built in partnership with them! Explore how Ball State University pioneered a model where students act as true co-creators, even collaborating with student developers to build a custom bus tracker. Learn how to transform students from passive users into active contributors, ensuring your hub stays authentic and relevant. Come see how peer-led content and real-time student insights are the secret to growing adoption and engagement. 🚌💨 | Chapters: Welcome and Introductions (0s), Digital Core Origins (185s), Student-Built Solutions (346s), Bus Tracker Solution (524s), Widget Usage Metrics (758s), Student-Staff Balance (884s), Campus-Wide Innovation Impact (1039s), Advocacy and Communication (1239s), User Research Methods (1394s), Empowering Student Developers (1538s), Platform Widgets Overview (1717s), Consistent Student Input (1883s), Empowering Student Input (2083s), Student Compensation Q&A (2231s), Student Employment Model (2306s), Future Development Plans (2370s), Ongoing Student Engagement (2489s), Closing and Next Steps (2527s) Video: Cultivating Belonging: All-in-One Communities | Duration: 2168s | Summary: A sense of belonging is the ultimate secret to student persistence. 🌟 We’re thrilled to unveil the new and improved Pathify Communities, packed with features designed to spark deeper connections across your campus. Join us for a first look at our transformed Groups and Events, alongside powerful new tools like Co-Curricular Transcripts and Finance Management. We’ll show you how to bridge the gap between student involvement and achievement, creating a safe, personalized digital home that students truly call their own. | Chapters: Welcome and Introduction (2s), Welcome and Introduction (71s), Poll Results Discussion (165s), Community Features Overview (281s), Audit Process (561s), Cocurricular Transcripts (904s), Backend Customization & Reporting (1237s), Financial Management (1488s), Financial Management Recap (1740s) Video: Find Your Flow: Next-Level Integrations | Duration: 2692s | Summary: If you can dream it, Flow will build it! 🛠️ Join us for a hands-on look at how to use Flow — Pathify’s middleware — to create highly personalized digital experiences. See how Flow transforms “that would be nice” into “we built that!” and learn from a legacy customer how to scale it across your ecosystem. Whether solving a technical puzzle or delighting users in unexpected, creative ways, this session shows what’s possible when you go beyond the box. | Chapters: Welcome & Introduction (1s), What is Flow? (183s), Speaker Introduction (322s), Choosing Pathify (391s), Platform Selection Process (476s), System Abstraction (628s), Portal Integration Strategy (786s), Holistic Content Strategy (921s), Development Time Trade-offs (1201s), Lessons Learned (1645s), Personalization Balance (2091s), Closing Thanks (2464s), Wrap-Up and Next Steps (2537s) Video: The Legacy Journey: Campus Transformation Stories | Duration: 2544s | Summary: True innovation isn't a flip of a switch — it’s a journey. Join leaders from Chaffey College for a candid "then vs. now" look at how they designed a truly personalized hub. Learn their tips for driving engagement and keeping users coming back to the platform. Explore strategies to engage stakeholders across campus to gather insights and build a better campus hub. Come see what happens when you stop managing a tool and start building a digital home. 🚀 | Chapters: Welcome and Introduction (1s), MyChaffey Portal App (127s), MyChaffey Journey (176s), Digital Engagement Journey (225s), Disconnected Digital Experience (319s), Student Engagement Strategy (416s), Personalized Student Communication (537s), Strategic Communication Tools (645s), Cross-Departmental Collaboration (1058s), Engagement and Branding (1228s), Marketing Campaign Strategy (1425s), Engagement Strategies (1599s), Student Engagement Strategies (1778s), Online Student Engagement (1882s), Orientation Wrap-Up (2085s) Video: Partner Spotlight: The Cross-Functional Win | Duration: 2620s | Summary: Ready to break down the walls between departments? This session explores how Point Loma Nazarene University, CalArts and Pitzer College moved beyond siloed projects to create a truly integrated Campus Experience Platform (CXP). We’ll share real-world lessons for cross-functional teams to co-design features, iterate together and build a seamless student experience. If you’re looking for a roadmap to get MarComm, IT and Student Affairs all pulling in the same direction, this is the session for you! ✨ | Chapters: Welcome and Introduction (3s), Session Introduction (71s), Breaking the Silos (188s), Platform Unification Process (351s), Building Common Vocabulary (486s), Platform Organization Success (690s), Training and Empowerment (863s), Sustaining Momentum (1051s), Platform Customization (1346s), Handling Internal Pushback (1646s), Content Management Challenges (2275s), Closing and Next Steps (2465s) Video: Beyond the Student: Designing for the Whole Campus | Duration: 1388s | Summary: Your community includes more than just currently enrolled students. Join us for a live demonstration exploring how to bring everyone into the fold — from the moment a prospect visits your website, to their decades as a proud alum. Discover real-world examples to simplify the path to enrollment, empower parents as partners and provide graduates with a dedicated space to network and stay involved. Learn how to scale your impact across the full lifecycle and create a personalized digital experience lasting a lifetime. 🚀 | Chapters: Welcome and Introductions (3s), Student Journey Evolution (101s), Customization and Engagement (208s), Student Dashboard Features (328s), Parent Portal Features (417s), Parent Portal Features (591s), Nearing Graduation (919s), Alumni Experience (1071s), Upcoming Sessions (1228s), Closing Remarks (1299s) Video: Governance & Resilience: Scaling Without Chaos | Duration: 2708s | Summary: You launched your digital hub. Now what? As the platform expands, sustainable governance becomes the critical foundation — who owns what, how content stays fresh and how every department stays aligned without chaos. Join leaders from John Brown University, Seton Hill University and Weber State University for a candid, practitioner-led conversation on managing role permissions, maintaining content lifecycles and keeping stakeholders moving in the same direction long after launch. Walk away with a blueprint for a sustainable, high-impact platform able to scale alongside your campus. 📈 | Chapters: Welcome and Introduction (0s), Common Platform Pitfalls (219s), Post-Launch Challenges (570s), Governance Models (1102s), Balancing Autonomy and Control (1463s), SEO and Content Strategy (1786s), Content Auditing Strategies (1921s), Measuring Platform Success (2136s), Announcement Management (2372s), Implementation Options (2519s), Platform Evolution Recap (2535s) Video: The CXP Compass: Pathify’s 2026 Roadmap Reveal | Duration: 3088s | Summary: Ever wonder what’s happening behind the scenes? 🧐 Pull back the curtain and meet the minds building your platform! We’re diving into the 2026 roadmap to show you exactly how we turn your Canny feedback and campus insights into the next generation of CXP tools. Bring your burning questions and join us for a hands-on look at the features designed to make a massive impact on your campus community. 🚀✨ | Chapters: Welcome and Introduction (0s), Session Introduction (84s), Feature Integrations (169s), User Profile Uplift (690s), Offline Event Check-In (1005s), Campus Tours (1311s), Finance Module (1538s), Q&A and Closing (2818s) Video: Collegium After-Party & Awards | Duration: 724s | Summary: We’re wrapping up our Customer Summit in true Pathify fashion — with a little bit of fun and a whole lot of customer appreciation. We’re taking time to celebrate the institutions pushing the boundaries of the digital campus. Come for the awards, stay for the toast to everything we’ve accomplished together and leave with a quick recap of the day’s best moments! 🏆🥂 | Chapters: Welcome and Introduction (1s), Award Ceremony Begins (137s), Award Winners Announced (275s), Giveaways and Prizes (472s), Closing Remarks (612s)